Package says delivered but I haven't received

Asked by [email protected] | 6/26/2023 9:46:10 AM

I still have not received my package I called my post office and they have no record of it

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 6/26/2023 8:42:36 PM Reply

Hi Jessicamarie4192,

If you don't get it, you need to contact the seller to ask for the new tracking number in your country. Then, use the number to check with your local post courier about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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