Package sent to wrong country

Asked by npetticolas27 | 1/12/2021 11:05:00 AM

My package has been sent to the wrong destination country by epacket. How can I fix this issue so that my package can be sent to the US? Will the mistake be noticed by those at the Japan post office? My tracking label works in the USPS system but it says label created not yet in system. Also none of the customer service phone numbers have worked for me.

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1 Answer(s)

Daisy | 1/13/2021 6:33:23 PM Reply

Hi npetticolas27,

You need to contact the seller to reflect the problem and get a solution (refund you or send one again to you) as soon as possible.

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