Package shows delivered to my address but was not received

Asked by Tim Williamson | 8/1/2025 11:20:55 AM

You may get the answer from the following articles:

Wrong parcel address. How to change it?

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

1 Answer(s)

Daisy | 8/3/2025 6:54:22 PM Reply

Hi Tim Williamson,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to the courier to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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