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Parcel shows DELIVERED on 12 Febuary 2021but that is not true! Nothing received!


From China to Germany
System Shows "Item presented to customs". Also " customs process finished".
After that your tracking shows "Delivered", but that is wrong. I was at home and nobody delivered any package! Also no further information received.
Would you please be so kind to check where my package is and at which address it was delivered and who did sign? Since weeks nothing changes at your tracking Information Thanks

1 Answer(s)

Hi Tina,

Sorry, we could only find it was delivered on Feb.12. The address couldn't be known. You need to let the sender in China call China EMS service number 11183 to further check it and give you a reply. If you don't receive it, the seller should give you a solution at last.

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