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Parcel says delivered but it hasn't been received

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I have checked the tracking of my parcel which is saying that it has been delivered but this is not true.
The delivery address has someone there the whole time and no parcel was delivered or any attempt to deliver has been made.
If there is the opportunity to contact the courier I would be grateful to have their contact details to make a direct enquiry.
The tracking number for my parcel is: AM075852903CN
Please let me know as soon as possible.
Thank you
Christian

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1 Answer(s)

user
Hi Christian Warrell,

It was delivered to British Folkestone, Folkestone, CT19 5TB on October 19. If you don't get it, you need to contact the seller to ask for the new tracking number in UK. Then, use the number to check with Royal Mail about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: AM075852903CN
Package status: Successfully received (15 days)
Country: China -> United Kingdom
2023-10-19 14:53 British Folkestone, Folkestone, CT19 5TB, has been delivered [GB Folkestone Folkestone], has been delivered
2023-10-19 10:45 British Folkestone, Folkestone, CT19 5TB, out-of-home delivery [GB Folkestone Folkestone], out-of-home delivery
2023-10-18 17:29 UK [In/At Mailbox], In/At Mailbox, the express is in transit within the country.
2023-10-17 16:20 Folkestone, UK, destination transshipment [Folkestone], express shipment is being transshipped within the country
2023-10-16 15:20 British Express Arrival Processing Center [GB Folkestone], Express Arrival Processing Center
2023-10-15 17:25 When the UK arrives overseas [the import customs keep it for inspection], the import customs keep it for inspection, the express arrives at the processing center
2023-10-14 16:35 The UK arrives overseas [Customs of the destination country], Customs clearance is in progress, and the express arrives at the processing center
2023-10-13 15:20 Arrive at the Airport of Destination country from the UK, and the express shipment arrives at the processing center
2023-10-12 13:15 Customs clearance in China is completed and sent to the transshipment country [in transit], and the express shipment leaves the processing center
2023-10-11 15:29 Chinese mail arrives at the processing center at the place of destination [Customs Clearing], express mail arrives at the processing center
2023-10-10 17:25 Leave processing center in China, express shipment is being transshipped within the country
2023-10-09 15:29 China Arrive at processing center, the shipment is being transshipped within the country
2023-10-08 16:25 China has left [Hong Kong Processing Center] and has been exported and shipped, and the express has left the processing center.
2023-10-07 14:29 Arrival in Hong Kong [Hong Kong Processing Center], express shipment arrives at the processing center
2023-10-06 10:25 Shenzhen leaves [Shenzhen Processing Center], the next stop is [Hong Kong Processing Center], Departed from post office, the shipment leaves the processing center
2023-10-05 16:25 Shenzhen arrives at [Shenzhen Processing Center], Arrived to post office, express arrives at the processing center
2023-10-04 23:51 Wenzhou City, China Post has received the mail
2023-10-04 23:51 Wenzhou City, Customer Handover

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