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Package stalled somewhere

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Hello,
my package # CP396523588CN was last tagged as "China Guangzhou, Processed through facility 2019-11-07 13:52" and now there is nothing. How can it be stuck for so long? Nobody will help when I call, the customer service is horrendous. Please help.

1 Answer(s)

Hi Jason,

It left China on Nov. 9 and is en route to the US now. It usually takes about 20-40 days to have further update showing it arrives in the US, please wait patiently.

2019-11-09 11:52
Guangzhou, delivered to air transport

2019-11-08 23:12
Guangzhou, leaving Guangzhou International, the next stop , Guangzhou Exchange Station

2019-11-07 13:52
Guangzhou, Guangzhou International has been exported directly sealed

2019-11-07 13:50
Guangzhou City, "Guangzhou International" return, note: security return

2019-11-05 11:16
Guangzhou, delivered to air transport

2019-11-05 11:16
Guangzhou, delivered to air transport

2019-11-04 01:48
Guangzhou, Guangzhou International has been exported directly sealed

2019-11-03 06:03
Guangzhou, arriving at Guangzhou International

2019-11-02 23:53
Guangzhou City, leaving the International Express Flower Land Bay, the next stop , Guangzhou International

2019-11-02 22:56
Guangzhou City, "International Express Flower Land Bay Collection Department" has received

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