Package stucked
Asked by jacquelline.borges |
0
My package is in transit for the past 16 days and with no moving. I dont have a contact point.
I need some help on this matter.
I need some help on this matter.
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2 Answer(s)
Daisy
Reply
0
Hi jacquelline borges,
I understand your concern about your package being stuck. It's completely normal to worry when there's no movement for over two weeks, especially without a clear contact point.
Let's figure out what's happening with your shipment and what you can do next.
Why Your Package Tracking Might Be Frozen
First, it's important to know that a lack of tracking updates doesn't always mean your package isn't moving. Packages are often scanned at transfer points, and during long journeys—especially international ones—it can go several days without a new scan . Your package might be moving in a container with other parcels and won't get an individual scan until it reaches a major sorting facility .
Here are the most common reasons for extended delays, categorized by what you might see as the last status update:
Last Tracking Status Typical Delay Duration What's Likely Happening
"Export Clearance" / "Departed Country of Origin" 2-10 days Your package is waiting for space on a flight or is in transit. It's common for there to be no scans for 3-9 days .
"Arrived at Destination Country" / "Inbound into Customs" 1-7 days Your package is in a queue at the customs office for processing. This can sometimes take longer .
"Held by Customs" / "Customs Inspection" 3-10 days Customs is reviewing the package. This could be a routine check, or they might need more information .
Any status after 15+ days of no update N/A - Action Needed While still possibly a backlog, a 15-day freeze is a strong sign you should investigate further .
Step-by-Step Action Plan
Since your package has been in transit for 16 days without an update, it's time to take action. Here’s a plan you can follow:
Check the Tracking on the Destination Carrier's Website: Sometimes the international carrier's tracking stops, but the local postal service in the destination country has more updates. Try entering your tracking number on the website of the postal service for the country where the package is headed .
Contact the Seller: The person or company who shipped the package is your best point of contact. They have a direct relationship with the shipping carrier and can open an inquiry on your behalf.
I understand your concern about your package being stuck. It's completely normal to worry when there's no movement for over two weeks, especially without a clear contact point.
Let's figure out what's happening with your shipment and what you can do next.
Why Your Package Tracking Might Be Frozen
First, it's important to know that a lack of tracking updates doesn't always mean your package isn't moving. Packages are often scanned at transfer points, and during long journeys—especially international ones—it can go several days without a new scan . Your package might be moving in a container with other parcels and won't get an individual scan until it reaches a major sorting facility .
Here are the most common reasons for extended delays, categorized by what you might see as the last status update:
Last Tracking Status Typical Delay Duration What's Likely Happening
"Export Clearance" / "Departed Country of Origin" 2-10 days Your package is waiting for space on a flight or is in transit. It's common for there to be no scans for 3-9 days .
"Arrived at Destination Country" / "Inbound into Customs" 1-7 days Your package is in a queue at the customs office for processing. This can sometimes take longer .
"Held by Customs" / "Customs Inspection" 3-10 days Customs is reviewing the package. This could be a routine check, or they might need more information .
Any status after 15+ days of no update N/A - Action Needed While still possibly a backlog, a 15-day freeze is a strong sign you should investigate further .
Step-by-Step Action Plan
Since your package has been in transit for 16 days without an update, it's time to take action. Here’s a plan you can follow:
Check the Tracking on the Destination Carrier's Website: Sometimes the international carrier's tracking stops, but the local postal service in the destination country has more updates. Try entering your tracking number on the website of the postal service for the country where the package is headed .
Contact the Seller: The person or company who shipped the package is your best point of contact. They have a direct relationship with the shipping carrier and can open an inquiry on your behalf.
I wish to know detalils about parcel, ZC58308251199 ?
Since 04/03, that there aren´t any developments.
Thanks,