Hi Ziegler,

We could only provide you with the tracking information. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AG190802907CN
Package status: Delivered (37 Days)
Country: China -> Germany
2023-05-14 08:38 GERMANY, delivered【DE ALL GERMANY】
2023-05-13 07:22 GERMANY, the shipment has arrived, waiting for the customer to pick it up
2023-05-10 19:49 GERMANY, DESTINATION COUNTRY CUSTOMS CLEARANCE COMPLETED【GERMANY】
2023-05-05 06:40 GERMANY, THE EXPRESS ARRIVES AT CUSTOMS [GERMANY], WAITING FOR CUSTOMS CLEARANCE
2023-05-05 06:40 GERMANY, Express shipments arrive at processing centers
2023-05-01 06:59 GERMANY, the destination country has abnormal customs clearance
2023-04-25 03:17 GERMANY, DESTINATION COUNTRY CUSTOMS CLEARANCE COMPLETED【GERMANY】
2023-04-19 16:08 GERMANY, ARRIVING IN GERMANY
2023-04-13 10:14 Shanghai, Qiyun【Shanghai】
2023-04-13 10:14 Shanghai, Express Leaving Processing Center【Shanghai】
2023-04-07 18:46 Shenzhen, Express Arrival Processing Center【Shenzhen】
2023-04-07 17:42 Dongguan City, Express Departure Processing Center【Dongguan City】
2023-04-07 17:35 Dongguan City, leave [Dongguan International Company Direct International Business Department], the next stop【Guangshang Center】
2023-04-07 17:22 Dongguan City, Express Arrival Processing Center【Dongguan City】
2023-04-07 17:01 Dongguan City, [Dongguan International Company Direct International Business Department] has been received