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Parcel not delivered

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Dear Sirs,
I got a tracking report as package deliverd, but it has not been really delivered.
This is the order information:
Tracking number: EMS AM550125917CN
Thank you, looking forward to hearing from you soon.
Regards,

RAY

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3 Answer(s)

user
Hi RAY ALBA,

According to the tracking information, AM550125917CN was delivered on October 15. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AM550125917CN
Package status: Delivered
Country: China -> Spain
2024-10-15 09:54 Delivered【Madrid,28023】, has been delivered
2024-10-14 15:34 Dispatching【Madrid,28023】, outbound delivery
2024-10-10 21:15 Departure from Processing Center【Madrid,28023】, the shipment leaves the processing center
2024-10-05 12:44 Arriyal at Processing Center【Madrid,28023】, the express arrives at the processing center
2024-10-02 12:00 In Transit【Madrid Province】, the shipment is in transit within the country
2024-09-28 21:04 Arrival at【ES】, arrive
2024-09-27 12:37 In Transit【Shenzhen】, the express is in transit within the country, transiting on trunk lines
2024-09-26 23:53 Departure from【Shenzhen】, Departure
2024-09-25 23:12 Received by Carrier 【Shenzhen】, the carrier receives
2024-09-24 02:26 Departure from Processing Center 【Changsha】, the shipment leaves the processing center 【Departure from Processing Center 【Changsha】】
2024-09-22 21:34 Arrival at Processing Center【Changsha】, Express shipment arrives at Processing Center【Arrival at Processing Center【Changsha】】
2024-09-22 03:24 Departure from Processing Center【Changsha】, leave the collection point【Departure from Processing Center【Changsha】】
2024-09-21 17:42 Changsha City, China Post has received the mail
user
Might it have been handed to a local courier for delivery, please?
user
What does the seller know where the parcel is if we have the report from China Post with the indications where the parcel has been each date sinc its departure?
Who gave the "delivered" warning? The seller or China Post?

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