Parcel not received
Asked by Emre |
0
Hi,I was expecting a parcel with tracking number ZA00312741101. In the tracking summary it is showing delivered but I never received the parcel.
I would appreciate if you can help me on this?
Thank you very much
I would appreciate if you can help me on this?
Thank you very much
You may get the answer from the following articles:
1 Answer(s)

According to the tracking information, ZA00312741101 was delivered on June 12. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.
Order number: ZA00312741101
Package status: Successfully received (31 days)
2025-06-12 08:00 Pendergardens Triq Sant'A, it has been submitted to [MT]
2025-06-09 18:00 Out for Delivery, express delivery on the way, delivery [MT]
2025-06-07 02:00 Scheduled for delivery, already, go out to deliver [MT]
2025-06-04 05:00 Express delivery leaving processing center, express delivery leaving processing center [MT]
2025-06-01 16:00 Express delivery arrives at the processing center, express delivery leaves the processing center [MT]
2025-05-29 19:00 Customs clearance is completed, and it is taken back to the overseas warehouse. Customs clearance of the destination country is completed [Customs clearance is completed, and it is taken back to the overseas warehouse]
2025-05-26 21:00 The flight has arrived, the board is being removed, the express delivery arrives at the processing center, the express delivery arrives at [Malta] Customs [Flight has arrived, the board is being removed, the express delivery arrives at the processing center], waiting for customs clearance
2025-05-24 05:00 Shanghai Port Departure, Departure【Shanghai Port】
2025-05-21 09:00 The cargo has arrived at the port and is waiting for flight arrangement, the export customs clearance is completed, the export customs clearance is completed [The cargo has arrived at the port and is waiting for flight arrangement, the export customs clearance is completed]
2025-05-18 12:00 Express delivery arrives at the commercial express delivery center, express delivery arrives at the processing center [Express delivery arrives at the commercial express delivery center]
2025-05-15 20:00 Quanzhou City, Express delivery leaving commercial express delivery center [Quanzhou City], Express delivery leaving processing center [Quanzhou City, Express delivery leaving commercial express delivery center [Quanzhou City]]
2025-05-13 08:00 Quanzhou City, Express delivery arrival commercial express delivery center [Quanzhou City], Express delivery arrival processing center [Quanzhou City, Express delivery arrival commercial express delivery processing center [Quanzhou City]]
2025-05-12 18:12 Quanzhou City, the email left [Jinjiang International Business Department] and was sent to [Quanzhou City]
2025-05-12 18:12 Quanzhou City, the email has been sorted at [Jinjiang International Business Department] and is ready to be sent
2025-05-12 17:07 Quanzhou City, China Post has collected emails