Hi Wilfredo Bustamante,

The package status has been stagnant for so many days, most likely because it's undergoing Chilean customs clearance, a common occurrence there.

The Real Reason for the Stall: Customs Clearance
Your package showed "Arrive at destination" on May 28th, which usually means it has arrived in Chile and been handed over to local customs for clearance. The change from "in transit" to no updates indicates it has entered the "black box" stage of customs clearance.

This process takes a very variable amount of time. If all goes smoothly, it should be completed in 1-2 business days, but it can stall for a long time if the following situations occur:

Customs Inspection: Chilean customs conducts random inspections of imported goods. If selected, the package needs to be opened for inspection, which will extend the time accordingly.

Document or Declaration Issues: This is the most common reason for delays. If the customs documents (such as commercial invoices, certificates of origin) are incorrect, incomplete, or not filled out in Spanish, customs will request supplements or corrections, causing delays.

Taxes Required: If the package value exceeds Chile's tax-free allowance, the recipient will need to pay customs duties and VAT. Sometimes customs or postal services will contact the recipient to handle tax payment matters, and this communication process can cause delays.

Note: Backlog Issues with Correos Chile

Based on feedback from many users, slow customs clearance and delivery are largely related to the processing efficiency of the local postal service, Correos Chile. Some users have mentioned that packages may be backlogged for one or two months after arriving in Chile. Some have even reported being asked to pick up their packages themselves at a distant location after a long wait, instead of having them delivered to their homes. This situation should be expected, considering the waiting time.

What to Do Next

Be patient and continue tracking: Customs clearance and domestic processing do take time, and the current situation is not unusual for Chilean logistics. You can continue to follow updates on the Correos Chile website using the same tracking number, LJ041967907CN.

Take the initiative to contact them and inquire about the reason: If there is still no update after a few more days (for example, more than 2 weeks from May 28), you can try to check the status of your package through Correos Chile's customer service or online channels.