Shipping says delivered but it not been delivered

Asked by Will | 6/6/2025 4:12:44 PM

You may get the answer from the following articles:

How long does it take to ship via China Post?

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

How do I track a package from China?

1 Answer(s)

Daisy | 6/9/2025 2:27:58 AM Reply

Hi Will,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. The seller could open a case to the courier to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Related Questions

The shipping hasn't arrived at my house even if the tracking says it's delivered (1 reply)

I ordered on DhGate website on the 8th november 2024.On the 6th december an email has come saying that the shipping had been delivered at my address. Your tracking also says that the package has been delivered, but I haven't receivd anything yet.
I wanted to know which carrier do you use in the italian territory and if is it possible to have new information about this shipping which hasn't already arrived.
The tracking code is AM555510537CN.

the shipping AT110756769CN results delivered but it is not delivered to the (1 reply)

the shipping AT110756769CN results delivered but it is not delivered to the right recipient Rizzardo Strada Via Ghislandi 24 Brescia. Where is it now ??

Goods not delivered (1 reply)

AS750378848CN. According to china post it was delivered. But it was not. Non of my neighbours have it either.
SHIPPING INFORMATION
Shipping To
Standard Shipping
Chandrakant Mehta
49 Belleview Dr
Kanata, Ontario, K2L 3E9 Canada
Tracking Number
AS750378848CN
Carrier
China Post

My package was not delivered as you claim (3 replies)

Says delivered but no package (1 reply)

I didn't receive package and need more info (1 reply)

Where is my package?The last update said Shanghai delivered to air transport (4 replies)

tracking says delivered Mar 3rd....but it was NOT delivered to me ! (1 reply)