Shipping says delivered but it not been delivered

Asked by Will | 6/6/2025 4:12:44 PM

You may get the answer from the following articles:

How long does it take to ship via China Post?

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

How do I track a package from China?

1 Answer(s)

Daisy | 6/9/2025 2:27:58 AM Reply

Hi Will,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. The seller could open a case to the courier to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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