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"The export was cancelled by the country of origin"

Asked by Marta | 11/9/2020 5:32:39 AM

I'm expecting two packages, mainly costumes and merchandise. One of them is already arrived to my home country, the other ( EV940734636CN ) displays an error about the export having been cancelled by the country of origin.

Can I know where my package is and what is wrong with it? What should I do now?

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1 Answer(s)

Daisy 11/9/2020 7:54:11 PM

Hi Marta,

EV940734636CN didn't pass the customs check and was returned back to the seller. The seller has got it on Nov.5. You need to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

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