Cancelled export

Asked by Andee | 5/5/2019 12:17:32 AM

I have a question about my parcel, last time I checked in USPS tracking it was in transit and that was on April 17. Now its May 4 and its still in transit. So I checked tracking on ChinaPost and it said that it was cancelled. Ive ordered from the same seller multiple times and never had a problem until now. It said that it was held by export customs on the 17th of April and then on the 26 the export is cancelled. So if its cancelled, what will happen to my parcel?

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12 Answer(s)

Daisy 5/5/2019 2:27:04 AM

Hi Andee,

It was returned and delivered successfully on April 26 to the seller. You'd better contact the seller to send one again to you.

Last tracking information:
2019-04-26 17:57 Shanwei, returned and delivered successfully

sean 5/15/2019 8:40:32 PM


Hi, this advises that my parcel has been cancelled in customs. Is it possible to check why?

Daisy 5/15/2019 11:38:52 PM

Hi sean,

Not sure the detailed reason for return back. It's not clearly stated in the tracking information. The sender has got it today. You'd better contact the sender to give you an explanation as soon as possible.

Joel 6/8/2019 4:06:49 PM

I recently purchased a nice watch and my order was returned to sender as well. I don't understand why China refused it but the company informed me they will resend using DHL Express. Hopefully it lands on my wrist this week!

Ayaz 8/30/2019 12:02:47 PM

Hwo can i cancell my order my order no is M19082800041 i am ordered from tvc mall butt i am just visit the store And iam clicked the button by mistake i choose the china post shipping company for shipping so i tried so but i cannot cancelled the order i am in trouble so kindly plzzz guide me how i cancell my order

Daisy 8/31/2019 7:15:49 PM

Hi Ayaz,

Have you paid for it? If you have paid for it, you need to contact the seller to ask if they have shipped it. If they don't ship it, let the seller cancel it for you. If it's already shipped, it couldn't be canceled.

Siddhesh Dadarkar 9/30/2019 1:22:53 AM

I ordered a product online on 16th September.
I received a confirmation regarding my shipment from the seller with
China Post tracking number: EV769540596CN.
While tracking the delivery of my order, the status shows as cancelled (Export Cancellation) since 24th September.
Kindly advise as to whether I should expect my order or has it been sent back to the seller?

Daisy 10/3/2019 7:27:34 AM

Hi Siddhesh Dadarkar,

You should not expect it any more. It was returned back and delivered on Sep. 24. You'd better contact the seller to refund you or send it again to you as soon as possible.

Diamond 12/17/2019 4:52:24 AM

Hi my parcel says export cancelled Eb708523166cn I have no idea what to do next?

Angel 12/27/2019 11:45:42 AM

Hi I'm waiting my accessories from Philippines Delivered Dec 11, 2019 waiting here in Qatar tracking EE183766546PH when i check on this tracking its Export Cancelled, what happen I'm so worried what to do, why in China? EMS Philippines supposed to send in Qatar

Eleen 5/28/2020 8:35:17 PM

Dear Sir,
LP004781965CN. Tracking shows 'export cancellation'. What does that mean? What do I do next?

Bernard Lee 12/24/2020 9:31:24 AM

LP012267584CN E-packet. May I know what happened to my parcel. It showed Export Cancellation. Has the product send back to seller?

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