Daisy 12/12/2018 4:27:56 PM

Hi mblRojo,

Don't worry about it. There is no problem for it. It left Guangzhou, China and on the way to Madrid on Nov. 17. There will be further update when it arrives in your country. It usualy takes amonth to reach.

Nazmul hasan 1/8/2019 9:16:36 PM

My package is RP139446114CN

It is coming to the bangBangla, but since the 3rd of January the status has been:

"Item returned from export Customs/Security

Is this delay normal?

Any help!!! welcome!

Daisy 1/9/2019 6:48:23 AM

Hi Nazmul hasan,

Your package is normal. It left China on Jan. 3 and is on the way to Bangladesh now.

Amro 1/11/2019 5:39:51 PM

Hi .. i have shipment with tracking number ev805980363cn but from 5th January its same status : (returned from export Customs/Security)
What that means ? Is that normal or there is something wrong

Laldingngheta 3/6/2019 6:13:24 AM

My order tracking shows that sent to export customs/security .Can you please help me what is the meaning of this my tracking no is RX441278191CN

Daisy 3/6/2019 7:21:41 PM

Hi Laldingngheta,

It's retained by customs now. It may counldn't be allowed to be imported.

2019-03-06 17:15
India, KOLKATA FOREIGN LCAO, Record item customs information (Inb), Retention Reason : Retained by customs for unspecified reason

2019-03-06 11:45
KOLKATA AIR FOREIGN RLO BUILDING, Custom Hold

2019-03-06 11:35
India, KOLKATA FOREIGN LCAO, Record item customs information (Inb), Retention Reason : Articles importation subject to restrictions import- license

2019-03-06 06:05
KOLKATA AIR FOREIGN RLO BUILDING, Custom Hold

2019-03-04 14:45
India, KOLKATA FOREIGN LCAO, Record item customs information (Inb), Retention Reason : Awaiting presentation to customs commissioner

2019-03-04 09:15
KOLKATA AIR FOREIGN RLO BUILDING, Custom Hold

2019-03-01 19:20
India, KOLKATA FOREIGN LCAO, Transfer from office of exchange (Inb)

2019-03-01 17:02
India, KOLKATA FOREIGN LCAO, Receive item at office of exchange (Inb)

2019-03-01 11:32
KOLKATA AIR FOREIGN RLO BUILDING, Item Received

2019-02-23 07:40
China, BEIJING, Send item abroad (EDI-received)

2019-02-22 13:10
BEIJING, Item Bagged

2019-02-22 13:10
Item Received

2019-02-22 13:10
China, Receive item at office of exchange (Otb)

2019-02-22 13:10
China, BEIJING, Insert item into bag (Otb)

2019-02-19 13:10
43005800, Item Booked

2019-02-19 13:10
China, 43005800, Receive item from customer (Otb)

Laldingngheta 3/6/2019 10:28:02 PM

Will customs send it back to the seller if it is not allowed to import

Daisy 3/8/2019 10:22:05 PM

Not exactly. Some of them may be retained by the customs.

Saif 3/23/2019 1:26:23 PM

LL011426633CN
Hello sir who many days you need to deliver order

Daisy 3/24/2019 8:44:21 PM

Hi Saif,

It takes about another 20 days for it to be delivered.

Haidar 5/7/2019 9:11:31 AM

RX498733794CN

Hello.. my tracking status "returned from export Customs/Security"

Is it normal?

Daisy 5/7/2019 5:58:43 PM

Hi Haidar,

It was sent on March 25 and still not leave China in early may. It didn't pass the security check for four time in China. The last information shows it pass the check on May 7. You still need to wait for at least 15-20 days to get it. Better extend the delivery time to protect your right on AliExpress. Once you couldn't get it within the delivery deadline, open a dispute to get refund.

2019-05-07 18:39
Export Customs/Security release

2019-05-07 05:58
Sent to export customs/security

Fouad 7/2/2019 9:20:35 AM

2019/5/27 14:45 Received by Post Office
2019/5/28 12:34 Departure export customs BEIJING
2019/6/8 14:58 Departure export customs BEIJING
2019/6/24 10:41 Departure export customs BEIJING

LF684368310CN
LF684350044CN

Are there problems?????

Makalion 88 7/2/2019 9:23:53 AM

Are there problems??
2019/5/27 14:45 Received by Post Office
2019/5/28 12:34 Departure export customs BEIJING
2019/6/8 14:58 Departure export customs BEIJING
2019/6/24 10:41 Departure export customs BEIJING
LF684368310CN
LF684350044CN

Karim 7/2/2019 5:58:12 PM

Hi please I have a problem with my tracking number I don't know if it ship or still stuck in China that's tracking number
LF697425130CN

Daisy 7/2/2019 6:37:46 PM

Hi Fouad,
These two package are not normal. They are on the way back to the sender now.

Daisy 7/2/2019 6:40:23 PM

Hi Karim,

It's on the way to Morocco now. There will be further update when it reaches in Morocco.

Rod Burton 7/27/2019 12:22:50 AM

On 16/7/2019 I returned a small faulty amplifier to Guangzhou for repair. Shipping trace number is EJ242351799AU. Since 18/7/2018 it has been in "Customs for Clearance". Can you please tell me why it has not been delivered to China Hifi Audio for repairs?
Rod Burton

Daisy 7/27/2019 6:34:46 AM

Hi Rod Burton,

It seems that it's stuck at the customs since July 18. You'd better contact the recipient in China to call China EMS service number 11183 to further check it.