My parcels stuck at GUANGZHOU import customs

Asked by Sophal Chek | 8/8/2019 2:16:41 AM

My tracking number is CP002655641KH, and currently stuck at GUANGZHOU import customs around 7-8 days without contacting to recipient address.
What should I do?

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30 Answer(s)

Daisy 8/8/2019 6:34:04 PM

Hi Sophal Chek,

2019-07-31 14:53 - China, GUANGZHOU, Record item customs information (Inb), Retention reason : Invoice missing/inappropriate

You'd better contact the recipient in China to ask if he/she has received a notice about how to get it.

Anna H 9/16/2019 1:26:09 PM

My tracking number is CJ170868793, currently stuck at GUANGZHOU import customs around 43 days without contacting to recipient address. What should I do?

Daisy 9/16/2019 7:40:19 PM

HI Anna H,

CJ170868793 is not a right tracking number. It couldn't be tracked.

Tomer 10/11/2019 8:58:15 AM

My parcel is stuck at GUANGZHOU import customs more the one month- Tracking number RR080528417IL . My recipient tried to get more information with no reply from the customs. What should I do?

Daisy 10/11/2019 8:37:50 PM

Hi Tomer,

Are you the recipient in China? The recipient in China should get a notice about how to get it. If not, he had better contact the China Post service number 11183 to further check it.

Jim 10/17/2019 5:20:07 AM

My parcel is stuck at GUANGZHOU import customs duty for 4 days , my tracking number is
RN602320410GB please help

.

Daisy 10/17/2019 5:45:06 PM

Hi Jim,

You'd better let the recipient in China call China Post service number 11185 to check if it's normal now.

Dusko Makaric 10/30/2019 1:32:17 AM

My tracking number is RR257417205RS, 2019-09-21 stuck at GUANGZHOU import customs. It is a returned, fault goods from Aliexpress. What should I do?

Daisy 10/31/2019 2:17:12 AM

Hi Dusko Makaric,

It moves today:

2019-10-31 14:27
Guangzhou, arriving at Guangzhou Terminal (via transfer)

2019-10-31 14:15
Guangzhou, leaving Guangzhou International, the next stop , Guangzhou Terminal (via transfer)

2019-09-21 10:35
Guangzhou, sent to import customs

2019-09-18 01:57
Beijing, leaving Huangcun Station, next stop ,Guangdong Air Mail Processing Center (via transfer)

2019-09-16 20:17
Beijing, arriving at the International Mail Transfer Department (via transfer)

2019-09-16 18:29
Beijing, Import Customs Release

2019-09-16 10:39
Beijing, sent to import customs

2019-09-10 02:24
Belgrade, Belgrade has been exported directly

2019-09-09 21:38
Belgrade, Leaving the Overseas Export Swap Bureau

2019-09-09 21:38
Belgrade, leaving Belgrade

2019-09-06 14:13
Serbia, Serbia received

Ebenezer 11/15/2019 3:27:34 PM

Hello, I stay in Laos my parcel was first returned. And on the second attempt my parcel is at Guangzhou custom release. Now I am worried that it might not reach Laos. The tracking number is EV909273244CN. Can it be checked for me?

Ebenezer 11/15/2019 3:31:29 PM

Hello my tracking number is EV909273244CN and my parcel is stuck in Guangzhou. It was supposed to come to me in Laos. Can it be checked for me please?

Daisy 11/15/2019 8:23:53 PM

Hi Ebenezer,

It will be checked again and sent to you.

jhawat 11/15/2019 10:18:46 PM

My tracking number is EH596440861IN, 2019-10-06 stuck at GUANGZHOU import customs. It is a returned, fault goods from Aliexpress. What should I do?

Daisy 11/17/2019 6:48:37 AM

Hi jhawat,

The seller should got a notice about how to get it. You'd better let him check his phone message to check.

lin 11/25/2019 8:18:24 AM

hello! my parcel CR925888462SG has been held in custom for almost a month now. item cleared shanghai customs but not the one in guangzhou. parcel has also been previously sent to me as the parcel i am sending back is a return parcel from taobao. what should i do? have asked recipient to contact custom but there is no reply yet.

Daisy 11/26/2019 12:30:18 AM

Hi lin,

The recipient in China may need to pay for the tax to get it.

lin 11/26/2019 6:21:35 AM

do you have any estimate as to how much the tax would be?

arrveefm 12/3/2019 6:21:20 PM

Hi,

Tracking# EE182102179PH says "Held in Customs" at Guangzhou. Kindly assist, thank you very much.

James Browning 12/6/2019 10:42:20 AM

Hello My package is stuck in Guangzhou Customs. tracking number is CJ497022095US. recipient is saying that they are not able to get it released and are not able to get any information from post office. Can you find reason for customs hold? Thank you.

Faith 12/6/2019 2:20:17 PM

When am I going to receive my parcel? It seems not to be moving. Please help
9-11-29 12:36, Guangzhou, Guangzhou International has been exported directly sealed
2019-11-28 20:27, Guangzhou, arriving at Guangzhou International (via transfer)
2019-11-28 16:45, Shenzhen, leaving the Post Shenzhen International Mail Exchange Bureau, the next stop "Guangzhou International"
2019-11-27 22:04, Shenzhen, leaving the Shenzhen International Bulk Mail Processing Center, the next stop , Shenzhen International
2019-11-27 21:42, Shenzhen, leaving the Shenzhen International Bulk Mail Processing Center, the next stop , Shenzhen International
2019-11-27 21:35, Shenzhen, "Shenzhen International Bulk Mail Processing Center

arrveefm 12/9/2019 7:10:29 PM

Tracking# EE182102179PH held for customs inspection at Guangzhou since 12/2/2019. Kindly provide update, thank you.

Satnam Rellay 12/11/2019 4:25:51 AM

i return a video game which was faulty from Australia to China. It is held by China custom. how i can contact on which email and phone no. please tell me.

Frank 12/27/2019 4:55:42 PM

Hi
My parcel RN639493719GB is Customs processing Guangzhou, Guangdong, China since 12 Dec 19 05:43 AM
What should I do?

Debra 2/5/2020 6:43:51 AM

Why is my package stuck in Customs? It’s clothing I am returning to Nora Cora. Tracking #CH088047773US

Penni 2/21/2020 3:13:47 AM

My returns parcel has been stuck at Guangzhou customs since 10th January 2020, 5:39 am.
Why is this? I am waiting on a refund for a coat and seller is refusing to refund until they receive the goods. It has been 63 days since I sent the coat back.
What can be done? This needs to be fixed immediately!

Dawn 2/21/2020 4:27:47 PM

I am returning a parcel to Iris Ruby it has been at Guangzhou customs since 3rd January 2020 status EME. I’ve contacted seller twice all they say is they will refund as soon as parcel reaches them. I have paid postage of £15.80 gbp.
Kind regards
Dawn Harasymiw

Raja 3/6/2020 6:13:38 PM

Hi daisy, my parcel has been stuck at china for 8 days now, usually it takes only 3 days for airline security cleared, my parcel not even transit yet, please check it for me, i contacted customer logistics service but got no respond. This is my tracking number, CNMYG0029505717 using dex-i courier service if i’m not mistaken. Please respond

Daisy 3/6/2020 7:34:46 PM

Hi Raja,

Sorry, we couldn't find any tracking information for CNMYG0029505717. You'd better contact the sender or courier to check it for you.

Steven 3/25/2020 6:38:02 AM

USPS Tracking Number: CH091782755US
I sent masks from US to China on 2/11/2020 and it has been sitting in Guangzhou Custom since 3/3/2020. The most critical and needed time in China has been gone and the masks are still being held for no reason. I have my relatives to check China local post office but get no answer on where it is about.
Can anyone help?

Daisy 3/25/2020 6:54:56 AM

Hi Steven,

It's retained at the customs in Guangzhou now. You need to let your relatives contact Guangzhou customs to ask how to get it.

Number: CH091782755US
Package status: In transit
Country: United States -> China
Destination:
2020-03-03 09:56, Guangzhou, import customs retained pending inspection
2020-03-02 16:15, Guangzhou, sent to import customs
2020-02-19 12:01, New York, New York has been exported directly
2020-02-13 09:51, New York, Leaving New York
2020-02-13 09:47, New York, Arrival s/he agency
2020-02-13 09:05, New York, leaving the Overseas Export Swap Office (not yet arriving at China Post)
2020-02-13 09:04, New York, Arrival s/he agency
2020-02-11 10:53, U.S., U.S.A. Received

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