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The sender says the returned package was still not received by him

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about this item EV070437946CN
The sender says the returned package was still not received by him, but the Tracking shows the parcel has been successfully returned and signed

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Package returned to the sender? ZC36137475599 (1 reply)

Hi,
I haven't received my package and its been 7 weeks now. When I track the package it says its been returned to the sender?

Please can you advise the reason for this?

Tracking number: ZC36137475599

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