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Track a package that shows delivered


Trying to locate package AQ323011605CN which arrived Canada Post office in Waterloo Ontario Canada May 5 2022 but I do not have it. They advised me to contact China post to do a formal trace investigation as they cannot find it . Please help.

1 Answer(s)

Hi Jan,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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