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Tracking hasnt moved

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the tracking id is: LV293915199CN
Didn't move for a month then last update was "Zhengzhou City, Zhengzhou International Mail Exchange Station" over a week ago now and on other tracking platform it says its been returned. which it hasn't as I have contacted the seller and they say its not so just wondering what's happening

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3 Answer(s)

user
Hi p3ng,

According to the latest tracking information, it will be returned back. You need to track it in the following days to see if it will be returned to the seller or sent again. If it's back to the seller or stuck there for a long time, you need to contact the seller to give you a solution as soon as possible.
user
Thanks, i also had two other orders 1 was just delivered today but the other order at same time has been held at wuhan (expected atm) but most recent update just said out for delivery but its scanned to still to be in wuhan whilst out for delivery, what its that? (tracking for said order: LV311991843CN)
user
Hi p3ng,

It was returned back to the seller and the seller has got it on Nov.21. You need to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

LV311991843CN:
2021-11-21 10:32 Wuhan City, return the sender
2021-11-19 18:50 Wuhan City, Hubei Province International Business Branch Cross-border E-commerce Center Business Department to arrange delivery, delivery staff: Jing, telephone: 18971609679, the delivery department telephone: 15927607129
2021-11-19 18:50 Wuhan City, arrived at the cross-border e-commerce center business department of Hubei International Business Branch
2021-11-07 14:36 Wuhan City, Export Swaps Bureau retained
2021-10-23 10:19 Wuhan City, Export Swaps Bureau retained
2021-10-21 17:43 Wuhan City, leaving the cross-border e-commerce center business department of Hubei International Business Branch, the next stop
2021-10-21 09:31 Wuhan City, Hubei Province International Business Branch Cross-Border E-commerce Center Business Department has been received

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