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Tracking shows delivered but package never arrived


Would like the product that I ordered to be delivered. Tracking # AG302778516CN. This is the 2nd time I have ordered. Both times it showed as delivered yet never was actually delivered to the specified address.

Shipped with China Post
Tracking ID: AG302778516CN
Saturday, December 10
3:56 PM
Package delivered.
6:10 AM
Package is out for delivery.
Friday, December 9
2:42 PM
Package arrived at a carrier facility.
Tuesday, December 6
11:00 PM
Package arrived at a carrier facility.
2:10 AM
Package left the carrier facility.
Monday, December 5
6:15 PM
Package arrived at a carrier facility.
Friday, December 2
5:29 PM
Package left the carrier facility.
Thursday, December 1
Carrier picked up the package.

1 Answer(s)

Hi jack conrad,

According to the tracking information, AG302778516CN was delivered on Dec.10. If you don't get it, you need to contact the seller to ask for the new tracking number in the US. Then, you need to use the number to check with USPS. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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