Since November 7 appears as shipped, they replied that first passes to Germany, how much time does the package spend there? It's 13 days since departure by plane, I would like to know when the package arrives at its destination?

shipping to yyz
Hello,

Can you please help me figure out what could be the issue? my parcel which i shipped through ems-hz 60, has been stuck on
Aircraft Arrival,Aircraft Arrival (Arrival at Destination) for 18 days now. this is absolutely not normal, as many other parcels are passing customs in my country and it seems mine is stuck. seller is being very un cooperative, and not helping to investigate what's going on with my parcel. In your experience , what could I do to resolve this? I Am shipping to YYZ btw

My tracking LZ990271114CN has been saying since 20th August 2021 flight arrival but still no update and don’t have my parcel? What does it mean flight arrival? And EMS are saying in transit ?//
Please can someone help

Thanks
Donna