We did not receive the package

Asked by Robert Solomon | 9/1/2025 2:25:53 PM

Tracking shows package was delivered at 12:04pm, but we never received the package. Also, we received a notice of the package being delivered at 10:30am...an hour and a half before the shipper says it wsa delivered.

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

Why is my package stuck in transit for so long?

How do I track a package from China?

1 Answer(s)

Daisy | 9/1/2025 8:39:13 PM Reply

Hi Robert Solomon,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to the courier to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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