Hi Robert plune,

You need to contact the seller to ask for the new tracking number in Netherlands. Then, use the number to check with Netherlands Post about where to pick up. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: ZC39147290799
Package status: Arrived and waiting for collection (13 days)
Country: China -> Netherlands
2025-06-03 15:14 Netherlands, Express delivery has arrived, waiting for customer to pick up the item
2025-06-03 08:00 Netherlands, Destination Transport【Netherlands】
2025-06-02 16:32 Germany, Express delivery arrival processing center [NL Zuid Holland Germany]
2025-05-29 03:20 NL, customs clearance of the target country [NL]
2025-05-27 22:00 NL, Arrival [NL]
2025-05-27 06:00 CN, Departure【CN】
2025-05-24 11:20 CN, Export customs clearance is completed [CN]
2025-05-22 20:43 Shenzhen City, Express delivery departure processing center [Shenzhen City]
2025-05-22 20:35 Shenzhen City, emails left [Shenzhen International Hong Kong Zhongfa Express Sales Department] and are being sent to [Guangshang Center]
2025-05-22 20:35 Shenzhen City, the email has been sorted at [Shenzhen International Hong Kong Zhongfa Express Sales Department] and is ready to be sent
2025-05-22 20:27 Shenzhen City, Express delivery arrival processing center [Shenzhen City]
2025-05-22 19:54 Shenzhen City, China Post has collected emails