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Why i didn't receive my parcel but the tracking status shows it delivered to me?


I placed order for a baby blanket through Amazon 15 days back and i didn't receive the product yet. But the tracking status shows the parcel is delivered yesterday. Here it's not possible to deliver to neighbors too. So where is my parcel and whether I'll receive it or not? I didn't get any notification regarding the delivery either as sms or in email.

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1 Answer(s)

Hi Geetha Hemanth Kumar,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from Amazon to get refund in time.

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Dear Sir/Madam,

I hope this email finds you well.

I didn't receive my order yet although the tracking shows it is in Austria and deliverd on 31st of December ! ...

Here is the tracking number: AS752695381CN

Kindly, can you check where is my order and let me know?
What's the local carrier that china post use in Austria?

Thank you in advance.

Walid Maghrbi
Brigittenau Lände 156-158/2/25
1200 Wien, Austria

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