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Why is my shipment not coming?

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I ordered my package about a month and it still has not arrived. It has been stuck at Guangzhou International mail processing center for a month. Oder number is CY002254095CN.

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To Whom it May Concern,
Good morning,

I have a shipment that should be sent to Hong Kong in the nearest coming days. The problem is, the shipment took so long. It has been 13 days. I need the shipment to be delivered as soon as possible to the company because of the warranty of the product I bought from them. I wonder if there is any problem happening?

Thank you,
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