I returned an item to the seller. My tracking shows that my item has been on hold in customs for a month now. I was told it is waiting on recipient to declare it but they refuse to call to do so. Is there any way other way to declare the package of recipient is refusing to do so? Its a returned item and they are refusing to refund me my money until the item arrives in their warehouse but they will not call to declare it. I just want my refund.
Recipient info:
Receiver: Sihan Mei
Number:18679503303
Address: 3rd Floor, Area A, Hongzhi Technology Park, Hongying Road No.2, Fenggang Town, Dongguan City, Guangdong Province, 523000, China
USPS tracking number: LH126790224US

RY089290227GB

Please can you clarify if the parcel is on its way to the Recipient or if it being returned to sender?

Thank you,

Sebg

Hi, what does mean that my parcel was returned? was it returned to the seller or may I still waiting for it to be delivered? Can anyone give more info? Before it said returned, it said ready to ship.

This is my tracking number
CT596441062CN

Thank you