China Post: 86 10 11185 EMS: 86 10 11183

Why is my package stuck or delayed in transit for so long?

There are many reasons that make the package stuck or delayed in transit. What should you do if your package is stuck or delayed in transit for a long time?

For a package coming from overseas (other countries), it is safe to assume that delivery may take longer than usual. Packages usually stuck or delayed due to the stuck at customs, wrong or incomplete address during busy periods, such as holidays, or heavy snow etc. 

China Post Registered Packages, EMS or e-Packet

A: Stuck in China

1. If you find your package is stuck in China at a transit station or someplace for a week, just wait for more days to see. It may be delayed due to the pile-up of goods. It will be moved again after the backlog problem is solved. Once you find it’s stuck at a station for over 30 days, it may be lost. In this case, you need to contact the seller to reflect the problem and get a solution in time.

2. If it’s stuck at the export customs for over a week, it means the seller needs to pay the tax or declare to the customs. If you can, contact the seller to notice him and solve the problem in time.

3. If there is no update for over a week and the last tracking information shows ‘received by airline’, ‘handed over to the carrier transport’, ‘airline start shipping’ or ‘airline departs’, it means the parcel is under the procession at the airport and waiting for the airspace. China Post air mail between China and most countries generally takes around 7-15 days. The delay is not caused because the plane is slow; but the air freight processes are very complicated. Especially due to the impact of the epidemic, the international air transport capacity is seriously insufficient, and the land, rail, and sea transport capacity of international express couldn’t be an effective supplement or replacement for the insufficient air transport capacity, resulting in the backlog and detention of international mail express at ports.

Note: There is no tracking information after the above-mentioned status until the parcel arrives in the destination country. You’d better have patience to wait during this period. If you couldn’t get update after two months, it’s not normal, it may be lost or still stuck. We suggest you contact the seller to give you a solution in time in this case. China Post and EMS packages are slow at present due to the effect of coronavirus. It usually takes about 20-60 days to reach the destination country.

B: Stuck in the Destination Country

The package could also be stuck at the destination country for many days. One situation is it’s stuck at the customs of the destination country and is waiting the receiver to declare or pay the tax. You need to contact your local courier to check it in this situation; When the package arrives in the destination country, China Post or EMS couldn’t deal with it any more, it will be handed over to the local courier to deliver. Due to the serious shortage of mail processing capacity, slowdown of production, and poor logistics, some countries and regions even have announced that they have stopped receiving international express. This may cause the delivery of the package delayed as well. In this case, you can only wait if you could wait. If no, contact the seller to get a solution in time.

China Post Ordinary Packet

The package itself couldn’t be tracked after leaving for some stations (after leaving China or it arrives in the destination country): It may couldn’t be tracked after it leaves China or it arrives in the destination country because it’s China Post Ordinary Packet. Tracking number formats of China Post Ordinary Packet: UC123456789CN,123456789 . Most of the retailers on eBay, Wish, or Aliexpress like to use this way to send cheap price items. Although you contact your local courier, they couldn’t track it. In this case, if you couldn’t receive it within the promised time, you need to contact the seller to reflect the problem and get a solution in time.

Questions and Answers

Package Stuck in Customs CHINA

My Package which I was returning for a refund has been stuck in customs CHINA since 23rd July TRACKING ID Asendia- 051140015503062224158820156 can you help please?

0 Answer(s) | Asked by Sue | 8/14/2025 12:22:58 AM

Package stuck at "airline receives it"

Hello, . I would like to require information about my package LZ280516621CN. It's supposed to be an express delivery and should have arrived a week ago, but it's stuck in "airline receives it" since many days. . Thanks in advance.

1 Answer(s) | Asked by BadrT | 8/5/2025 2:42:26 PM

Package stuck in Guangzhou

Hi. can you help understand what is happening with my package? i've send some other things in the past from China to Chile using China Post SAL, but, never get this message: Guangzhou, CHINA, GUANGZHOU, ARRIVAL AT OUTWARD OFFICE OF EXCHANGE. the tracking number is: CY029664559CN. Is this normal? a good or bad thing? should i worry?

2 Answer(s) | Asked by Fenon | 7/31/2025 7:04:11 PM

Package Stuck in Transit: CY028810153CN

My package was sent via Air Mail from Guangzhou to Sydney, Australai on the 6th of June and proceeded quickly to 'Airplane Enters Port' by the 12th of June, however it has been stuck there since. It has now been in transit for 42 days, while the sender assured me it would only take 15-20.. He has since contacted China Post and enquired about it's whereabouts and they said to contact my local carrier, Australia Post. They have no record of it leaving China at all and cannot help any further.. Where is my package? And how much longer will I have to wait?

1 Answer(s) | Asked by Handjibbers | 7/17/2025 11:06:41 PM

my package stuck in us customs without detail

Hello I need help finding the tracking number that the US customs can see or an agent asked about an air waybill number

1 Answer(s) | Asked by jeffs22 | 7/15/2025 11:45:39 AM

package stuck in customs

hello,. i am from Australia and i was retuning a package last march to a shop from China and it has been stuck in customs since then. the tracking number is LK236504442AU. Please let me know how to get it processed and moved on

2 Answer(s) | Asked by Sarah | 7/3/2025 4:18:35 PM

Ask a Question

Check Code
Thank you!Your question has been posted successfully!

China Post Tracking

Lastest Tracking:

ZC4********999
SH9********3YQ
GOA********9YQ
ZC3********299
007********185
ACM********4CY
SH9********9YQ
015********236
CY0********3CN
ZC4********799
ZC4********199
ZA0********301
ZA0********901
ZC3********299
LM1********5CN
300********2CN
ACM********0CY
JAS********9CN
ZP0********401
ZA0********501
ZP0********501
JAS********0CN
ACM********2CY
ZP0********101
EB8********2CN
JAS********4CN
CY0********1CN
ZP0********301
SH9********1YQ
SH9********7YQ