Why is my package stuck or delayed in transit for so long?
There are many reasons that make the package stuck or delayed in transit. What should you do if your package is stuck or delayed in transit for a long time?
For a package coming from overseas (other countries), it is safe to assume that delivery may take longer than usual. Packages usually stuck or delayed due to the stuck at customs, wrong or incomplete address during busy periods, such as holidays, or heavy snow etc.
China Post Registered Packages, EMS or e-Packet
A: Stuck in China or Between Countries
1. If you find your package is stuck in China at a transit station or someplace for a week, just wait for more days to see. It may be delayed due to the pile-up of goods. It will be moved again after the backlog problem is solved. Once you find it’s stuck at a station for over 30 days, it may be lost. In this case, you need to contact the seller to reflect the problem and get a solution in time.
2. If it’s stuck at the export customs for over a week, it means the seller needs to pay the tax or declare to the customs. If you can, contact the seller to notice him and solve the problem in time.
3. If there is no update for over a week and the last tracking information shows ‘received by airline’, ‘handed over to the carrier transport’, ‘airline start shipping’ or ‘airline departs’, it means one of the following situations:
(1). International transit gap — When packages travel by sea or air freight between countries, there are no scanning points during the actual journey. Your package may be on a vessel or awaiting processing at a destination sorting facility .
(2). Customs clearance delay — International shipments often experience delays during customs inspection, which can take days or even weeks without tracking updates .
(3). Missed scan at handoff — When a package transfers from China Post to the destination system, the scan can sometimes be missed or delayed, creating a gap in tracking visibility .
Note: There is no tracking information after the above-mentioned status until the parcel arrives in the destination country. You’d better have patience to wait during this period. China Post air mail between China and most countries generally takes around 7-15 days. If you couldn’t get update after two months, it’s not normal, it may be lost or still stuck. We suggest you contact the seller to give you a solution in time in this case.
B: Stuck in the Destination Country
The package could also be stuck at the destination country for many days. One situation is it’s stuck at the customs of the destination country and is waiting the receiver to declare or pay the tax. You need to contact your local courier to check it in this situation; When the package arrives in the destination country, China Post or EMS couldn’t deal with it any more, it will be handed over to the local courier to deliver. Due to the serious shortage of mail processing capacity, slowdown of production, and poor logistics, some countries and regions even have announced that they have stopped receiving international express. This may cause the delivery of the package delayed as well. In this case, you can only wait if you could wait. If no, contact the seller to get a solution in time.China Post Ordinary Packet
The package itself couldn’t be tracked after leaving for some stations (after leaving China or it arrives in the destination country): It may couldn’t be tracked after it leaves China or it arrives in the destination country because it’s China Post Ordinary Packet. Tracking number formats of China Post Ordinary Packet: UC123456789CN，123456789 . Most of the retailers on eBay, Wish, or Aliexpress like to use this way to send cheap price items. Although you contact your local courier, they couldn’t track it. In this case, if you couldn’t receive it within the promised time, you need to contact the seller to reflect the problem and get a solution in time.
How do I get make package that has been sitting at a local carrier facility since March 7th. Tracking code ZA05139101901. It is 2 arm chairs.
1 Answer(s) | Asked by Jennifer (Derek) Malmberg | 4/23/2026 11:17:31 AM
Hello. My package CP508947200CN is stuck in Guangzhou for 50 days now. Can you help me check what is happening?
1 Answer(s) | Asked by Marcelo | 4/20/2026 5:36:03 PM
Tracking number : RR108247793AE. Hello, my package is stuck at "left sorting center" for almost 2 weeks, it says that its shipped with UAE post but no info there, the only info is from cainiao, and last thing is left sorting center, is it lost ?
1 Answer(s) | Asked by Simo200 | 4/20/2026 10:46:25 AM
Why is my package stuck there is no update for shipment or delivery? Can you tell me how long it will take for delivery ?
3 Answer(s) | Asked by Samina | 4/13/2026 4:56:33 PM
Package sent in November 2025, tracking #EH029859365NL. Seems like a customs problem. Is there something we can do to get the package moving?
1 Answer(s) | Asked by hugh kaserman | 3/20/2026 10:31:38 AM
My package is in transit for the past 16 days and with no moving. I dont have a contact point. . I need some help on this matter..
2 Answer(s) | Asked by jacquelline.borges | 3/17/2026 7:00:08 AM