2 packages stuck in Guangzhou

Asked by Elena | 9/23/2019 6:10:00 AM

Hello,
I have sent two packages to Baiyun district and they are both stuck in import customs in Guangzhou. I have asked the seller to check but I am wondering if you have a clearer image. Last update of the first was 31-8.
Thank you
RE844705147, RE844722091GR

4 Answer(s)

Daisy 9/23/2019 5:18:53 PM

Hi Elena,

These two packages are stuck in import customs in Guangzhou now. The seller should have got a notice about how to got them. You'd better contact the seller to ask for cooperation.

Elena 9/24/2019 6:02:24 AM

Hello, Thank you for answering. I am trying to ask them but they keep telling me that they haven't received them.

Daisy 9/24/2019 6:06:44 PM

Hi Elena,

Please let the seller contact China Post to check it.

Elena 9/25/2019 2:14:39 PM

They sent me a refund email so they must have received them. Thank you for helping me.

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