Hi Yolanda Carvalho,

We are only a third-party global logistics information aggregation platform and could only provide you with the tracking information. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: ZA05188734101
Package Status: Successfully Signed for (20 days)
Country: China -> Portugal
China Post:
2026-03-17 16:35 Porto,Porto,4100-081 has been delivered, has been delivered [PT Porto, Porto, 4100-081]
2026-03-17 09:57 Porto, Porto, 4100-081 delivery, delivery [PT Porto, Porto, 4100-081]
2026-03-15 14:25 Porto,Porto,4100-081 The express arrives and is delivered [PT Porto, Porto, 4100-081]
2026-03-14 17:45 ARRIVE AT DISTRIBUTION CE, the mail leaves the processing center [PT ARRIVE AT DISTRIBUTI]
2026-03-13 11:21 ARRIVE AT DISTRIBUTION CE, the mail leaves the processing center [PT ARRIVE AT DISTRIBUTI]
2026-03-11 12:57 Customs clearance completed, arrived at the overseas warehouse, mail left the processing center [PT customs clearance completed, arrived]
2026-03-08 08:25 Dismantling of panels is completed and customs clearance is in progress. Customs clearance of the destination country is completed [Disassembly of panels is completed and customs clearance is in progress]
2026-03-05 11:07 The flight has arrived, the panels are being unpacked, the express has arrived at the processing center, and the mail has arrived at [Portugal] Customs [The flight has arrived, the panels are being unpacked, the express has arrived at the processing center], waiting for customs clearance
2026-03-03 06:10 Flight departure, departure【Shanghai Port】
2026-03-02 12:06 The goods have arrived at the port and are waiting for flights to be arranged. Export customs clearance has been completed [the goods have arrived at the port and are waiting for flights to be arranged]
2026-03-01 10:53 Goods leave the operation center, mail leaves the processing center [Goods leave the operation center]
2026-02-27 09:45 Quanzhou City, the express mail leaves the Commercial Express Mail Processing Center, and the mail arrives at the processing center [Quanzhou City, the express mail leaves the Commercial Express Mail Processing Center]
2026-02-26 12:28 Quanzhou City, express mail leaves the commercial express mail processing center, mail leaves the processing center [Quanzhou City, express mail leaves the commercial express mail processing center]
2026-02-25 19:29 Quanzhou City 36229902, the email left [Jinjiang International Sales Department] and is being sent to [Quanzhou City]
2026-02-25 19:28 Quanzhou City 36229902, the mail has been sorted at [Jinjiang International Sales Department] and is ready to be sent out
2026-02-25 18:23 Quanzhou City 36229902, China Post has received the mail