Dispute of package size with seller

Asked by Melinda | 10/16/2020 11:40:10 AM

Tracking Number: LZ188312992CN
I received a package with this number in Torquay, Australia. The records at our Post Office stated the package was .082kg in weight and fitted in my letterbox. The seller is claiming it was stolen. It should have contained a comforter, two pillows and six other linen items. A bit bigger than the weight the post office in Australia had recorded from the seller. Do you have records of the customs paperwork concerning the weight and or dimensions of the package sent by the seller please?

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1 Answer(s)

Daisy 10/18/2020 8:17:18 PM

Hi Melinda,

Sorry, we don't have records of the customs paperwork concerning the weight and or dimensions of the package sent by the seller. You should let the seller to provide the proof to you.

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