how do I unlock my package

Asked by Vanwalleghem | 11/13/2025 12:19:03 PM

my package is locked because an invoice is missing
how can I do?

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

How do I track a package from China?

Why can't I track my China Post package?

3 Answer(s)

Daisy | 11/17/2025 6:22:38 AM Reply

Hi Vanwalleghem,

You need to let the receiver submit invoice to the customs. Or, it couldn't be released.

Vanwalleghem | 11/17/2025 7:40:04 PM Reply

how and where can I send the invoice to the customs what is the e-mail ?
thanks for your help

Daisy | 11/18/2025 2:55:36 AM Reply

Hi Vanwalleghem,

You need to let the receiver in China to help you submit it to the customs.

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