I didn’t receive my package

Asked by Vian | 12/30/2025 8:09:25 AM

Why I didn’t receive my package but I tracking number shows is delivery on December 26 but I didn’t received
Please help me with my package or refund my money
Thank you

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

Why is my package stuck in transit for so long?

How do I track a package from China?

1 Answer(s)

Daisy | 12/30/2025 8:51:03 PM Reply

Hi Vian,

If you don't receive your package, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to the courier to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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