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I didn't receive my parcel

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Hi there, according to the tracking,( AG984556554CN) it said my parcel has been delivered but I didn't get anything. Can you please check for me if it's sent to the wrong address?

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?
Wrong parcel address. How to change it?
What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

user
Hi Tiffany,

According to the tracking information, AG984556554CN was delivered to Victoria Doncaster East 3109 on July 31. If you don't get it, you need to contact the seller to ask for the new tracking number in Australia. Then, use the number to check with Australia Post about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: AG984556554CN
Package Status: Successfully Signed for (30 days)
Country: China -> Australia
2023-07-31 15:38 Victoria Doncaster East 3109, delivered【AU Victoria】
2023-07-31 13:01 Victoria Doncaster East 3109, Drop-off [AU Victoria]
2023-07-30 19:32 Doncaster East, AU Victoria Doncaster East
2023-07-28 23:17 Doncaster East, destination transfer
2023-07-26 20:54 AU Victoria Doncaster East
2023-07-24 18:58 Victoria, AU Victoria Victoria
2023-07-22 15:48 Victoria, Destination Transfer [Victoria]
2023-07-20 17:55 Victoria, AU Victoria Victoria
2023-07-18 23:11 SYD DISTRIBUTION CENTER, AU Victoria
2023-07-16 19:31 SYD DISTRIBUTION CENTER, the shipment arrives at the processing center [AU Victoria]
2023-07-14 20:31 AU, destination country customs clearance completed [AU]
2023-07-12 20:53 SYD International Airport, 【SYD International Airport】
2023-07-10 16:37 HK International Airport, 【HK International Airport】
2023-07-09 02:32 Hong Kong, export customs clearance completed【Hong Kong】
2023-07-06 20:31 Hong Kong, Express Leaving Processing Center【Hong Kong】
2023-07-04 13:41 Hong Kong, Express Arrival Processing Center【Hong Kong】
2023-07-02 13:11 Dongguan City, Express Departure Processing Center【Dongguan City】
2023-07-02 12:49 Dongguan City, Express Arrival Processing Center【Dongguan City】
2023-07-02 12:30 Dongguan City, leave [Dongguan International Company Direct International Business Department], the next stop【Guangshang Center】
2023-07-02 12:28 Dongguan City, the mail is sorted in [Dongguan International Company Direct International Business Department] and ready to be sent to [Guangshang Center]
2023-07-02 11:38 Dongguan City, [Dongguan International Company Direct International Business Department] has been received

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