I don't have my parcel from China

Asked by Luis Alberto Suarez Garcia | 5/5/2023 8:22:07 AM

In a App Tracker says that my shipment is delivered on 2023/05/02 18:05 but I don't have it
Can you help me. Please
Nº: AS750363745CN
Thanks

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1 Answer(s)

Daisy | 5/9/2023 2:09:05 AM Reply

Hi Luis Alberto Suarez Garcia,

If you don't get it, you need to contact the seller to ask for the new tracking number in Spain. Then, use the number to check with Spain's Post courier about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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