Hello I recently placed a order with amazon for a skincare product. The seller said he will deliver in canada to me to my address by the April 12, however I have not heard from it despite how many times I messaged him. I am going abroad for my new job in another country and no one will be able to pick up the product at the given address by then. Can you please try to give me the product at my place before April 20 at the very max. Please I really need to have this for my skin condition to treat a severe allergy. Please can you send me the product before April 20.

Tracking number: AT313613795CN
China post

Hi. I want to send a product of 0,50 kg to China.
I live in Sorocaba (Postal Code: 18016-471) and I need the better option to post it.
Can you help me?

I send information regarding a damaged product I received. I need to send the product back but have not gotten any information on how to do that. This was my first time using this seller. Please respond.