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i would like to know where my package is and i need help

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Hi , i would like some help here please
my package is stuck at Departure from outward office of exchange for more than 2 months now , its an online product shipped to me from hongkong post to egypt post via surface mail (outward registered letter) , i would like to know where it is now , and when it is supposed to arrive to egypt so i can take action
Tracking number : RL001962138HK
i would appreciate the help , thanks in advance

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10 Answer(s)

user
Hi Belal Ahmed,

As it's shipped by surface, it usually takes about 60-90 days to be delivered. You'd better wait for more days to get update. It's still in transit to Egypt now. If you couldn't receive it in three months, you need to contact Hong Kong Post to reflect the problem and get a solution.

Number: RL001962138HK
Package status: In transit
Country: Hong Kong [CN] -> Egypt
Destination:
2020-06-03 17:37, HK, HONGKONG,CHINA, Shipment is collected
Origin:
2020-07-10 09:24, HK, Handed over to carrier / Left for destination
user
it has already been 3 months and still in transit , and i tried reaching Hongkong post to help me out but they didn't respond how much more should i wait ? and is there any other way to know exactly where it is now at least ?
user
Hi Belal Ahmed,

If it couldn't be delivered in three months, it may be lost. You can only try to contact Hongkong post to reflect the problem and get a solution in time.
user
can you provide me with their contact information ? maybe i got it wrong the first time
(side note btw : when i contacted the product website's support they told me that it was waiting in hongkong for the first month for the next available cargo ship to egypt , so is it still lost ? or should i wait for 1 more month ?)
user
Hi Belal Ahmed,

I suggest you wait for another month to see.
user
i guess you are right......
but i would still like their contact nformation just to make sure it's not lost, it would be much appreciated
user
i still need the Hongkong Post contact information so if you would give it to me that would be very helpful
user
Hi Belal Ahmed,

Phone number: (852) 2921 2222
user
Can you also provide me with their e-mail adresses ?
that would be also appreciated
user
Hi Belal Ahmed,

It's [email protected]

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