Daisy 9/3/2020 5:29:25 PM

Hi Belal Ahmed,

As it's shipped by surface, it usually takes about 60-90 days to be delivered. You'd better wait for more days to get update. It's still in transit to Egypt now. If you couldn't receive it in three months, you need to contact Hong Kong Post to reflect the problem and get a solution.

Belal Ahmed 9/3/2020 8:20:21 PM

it has already been 3 months and still in transit , and i tried reaching Hongkong post to help me out but they didn't respond how much more should i wait ? and is there any other way to know exactly where it is now at least ?

Daisy 9/3/2020 8:33:50 PM

Hi Belal Ahmed,

If it couldn't be delivered in three months, it may be lost. You can only try to contact Hongkong post to reflect the problem and get a solution in time.

Belal Ahmed 9/3/2020 8:41:46 PM

can you provide me with their contact information ? maybe i got it wrong the first time
(side note btw : when i contacted the product website's support they told me that it was waiting in hongkong for the first month for the next available cargo ship to egypt , so is it still lost ? or should i wait for 1 more month ?)

Daisy 9/3/2020 9:11:43 PM

Hi Belal Ahmed,

I suggest you wait for another month to see.

Belal Ahmed 9/3/2020 9:14:45 PM

i guess you are right......
but i would still like their contact nformation just to make sure it's not lost, it would be much appreciated

Belal Ahmed 9/4/2020 12:57:36 PM

i still need the Hongkong Post contact information so if you would give it to me that would be very helpful

Daisy 9/5/2020 10:47:02 PM

Hi Belal Ahmed,

Phone number: (852) 2921 2222

Belal Ahmed 9/7/2020 4:43:15 AM

Can you also provide me with their e-mail adresses ?
that would be also appreciated

Daisy 9/7/2020 9:21:36 PM

Hi Belal Ahmed,

It's hkpo@hkpo.gov.hk