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Incorrect address on parcel

Asked by DSavva | 11/22/2016 5:50:25 AM

Hi. Please can you help me? I posted a parcel to China with the following tracking number: RU834277126GB.

China Post have attempted to deliver it several times but I think the address is wrong (the recipient gave me the wrong details).

Is there a way of changing the address details so it can go to the correct address and not be sent back to the UK?

The correct address is:
Contact Name:Zhang Jinghuai
Company Name:SuZhou Mengsha Trade co., LTD.
Street :12 Floor NO.6 Building Haobainian wedding square
No.1599 Suzhan Road ,Pingjiang Qu
Province:Jiang Su
Zip Code:215000

Please can you look into this? Many thanks.

11 Answer(s)

Admin 11/22/2016 7:27:36 PM

You should contact China Post or let the recipient in China contact China Post by calling 11185 (then 8 for English service) to let China Post know your correct address. Then they will arrange to deliver it to the new address. BTW, the recipient should be available as well through a phone. You should tell them his phone number.

DSavva 11/23/2016 1:58:53 AM

Thanks for your reply.

I will let the recipient know the phone number to call China Post. I just wondered if there was a specific phone number for the delivery office that has the parcel?

Also, is there an email address for China Post that I can contact them on?


Admin 11/23/2016 5:27:00 AM

The delivery office is Suzhou Changmen Sub-branch of China Post (阊门支局 in Chinese). It's located at No. 456 West Road of Ganjiang, Gusu District, Suzhou City (江苏省苏州市姑苏区干将西路456号 in Chinese). Telephone number is 0512-68635476. But I'm afraid they couldn't speak English.

China Post is not available through email address.

Dsavva 11/23/2016 2:15:43 PM

Great - thank you for this information. I will pass it onto the recipient to contact them directly.

DSavva 12/1/2016 2:35:16 PM

I passed on the details of the delivery office to the recipient. The delivery office have tried twice again to deliver the parcel but with no luck. I don't know if they gave the new address details.

Is there any way someone could call the delivery office to check they have the parcel and give them the correct address details please as I really do not want this parcel returned to the UK.


Admin 12/1/2016 6:20:46 PM

Hi Danielle,

Couldn't you contact the recipient successfully? China Post would not accept other people to change the address except the sender or recipient themselves. You or the recipient should make the call to tell China Post your new address and require them to deliver again.

DSavva 12/2/2016 5:14:58 AM


Thanks for your reply.

I don't speak Chinese so I'm unable to contact them myself. I have asked the recipient (they are an ebay seller) to contact them but they haven't replied to tell me if they have called or not.

What would you advise?


DSavva 1/23/2017 7:57:49 AM

Hi there,

My parcel has finally been delivered. I am in the middle of trying to get a refund for this item and I need proof of the address that this item was delivered to. Is there a way of getting this please?


Sally 1/23/2017 9:44:02 PM

You can provide this tracking result for this package as a proof, I think.

2016-12-21 16:00
Chang men branch, has been voted

2016-12-21 07:57
Chang men branch is being posted

2016-12-20 18:05
Chang men branch, throw

2016-12-20 08:01
Chang men branch is being posted

2016-12-19 16:26
Chang men branch, throw

2016-12-19 07:33
Chang men branch is being posted

2016-12-14 17:27
Chang men branch, throw

2016-12-14 08:18
Chang men branch is being posted

2016-12-13 18:49
Chang men branch, throw

2016-12-13 07:50
Chang men branch is being posted

2016-12-12 18:19
Chang men branch, throw

2016-12-12 07:45
Chang men branch is being posted

2016-12-06 16:51
Chang men branch, throw

2016-12-06 07:53
Chang men branch is being posted

2016-12-05 16:43
Chang men branch, throw

2016-12-05 08:18
Chang men branch is being posted

2016-11-29 17:40
Chang men branch, throw

2016-11-29 08:01
Chang men branch is being posted

2016-11-28 15:55
Chang men branch, throw

2016-11-28 07:52
Chang men branch is being posted

2016-11-22 17:37
Chang men branch, throw

2016-11-22 07:56
Chang men branch is being posted

2016-11-21 17:00
Chang men branch, throw

2016-11-21 07:46
Chang men branch is being posted

2016-11-14 15:06
Chang men branch, throw

2016-11-14 08:08
Chang men branch is being posted

2016-11-10 19:04
Chang men branch, throw

2016-11-10 08:35
Chang men branch is being posted

2016-11-10 07:57
Chang men branch, arrived at post

2016-11-09 14:49
Suzhou Exchange Bureau, import each other (internal transit)

2016-11-09 13:41
Exchange Bureau in Suzhou, imports open

2016-11-05 13:44
Beijing Exchange Bureau, import each other (internal transit)

2016-11-05 09:58
Exchange Bureau in Beijing, has imported opening

2016-10-28 05:10
Langley, have been exported directly

2016-10-27 16:21
United Kingdom, has received send

DSavva 1/24/2017 1:20:56 AM


Are you able to confirm which address it was signed for at? Or is there somewhere I can find confirmation of this?


Debbie 4/7/2017 7:35:15 AM

Hi Danielle i too am trying to send something back to this company but the zip code they gave me says invalid when i try to get a quote for returning. Who did you use to send it back with snd are you sorted now? Thanks debbie

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