Item says delivered but not received?

Asked by Mr J Harper | 7/6/2018 11:31:58 AM

My Order #LZ507510996CN
Say it was delivered on 4th July at 08:05am but I have not got the parcel.
I did not sign for it. I was home aswell.
So why does it say delivered when I did not receive parcel.

Thank you

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6 Answer(s)

Mark Harris 7/6/2018 1:33:38 PM

Hi my tracking number is RX729367285CN it says it has been delivered but I have not received it? Could you send the proof of delivery please

Daisy 7/6/2018 6:33:47 PM

Hi Mr J Harper,

It's delivered by Royal Mail in UK. You'd better contact Royal Mail to ask where they put the parcel.

Daisy 7/6/2018 6:37:05 PM

Hi Mark Harris,

Sorry, we couldn't provide the proof of delivery for you. It's sent by Royal Mail. You can contact them to provide the proof to you. Here is the tracking information you can find on tracking websits :

2018-07-06 10:26 England, had been delivered successfully
2018-07-06 10:26 United Kingdom, Post Office has been duly voted
2018-07-05 11:55 Have reached the destination country
2018-07-04 05:10 Delivered by air transport
2018-07-04 05:09 Guangzhou Processing Center, arrive
2018-07-03 09:54 Guangzhou processing Center, has been exported straight seal
2018-07-03 08:19 Guangzhou, the export has been opened and dismantled
2018-07-02 23:20 Guangdong Guangzhou Receiving and forwarding center, has left, the next station processing center
2018-07-02 23:20 Guangdong Guangzhou Receiving and forwarding center, has been sealed
2018-07-02 17:06 Guangdong Guangzhou Receiving and Forwarding center, has received the mail

Mr. J Harper 7/6/2018 10:45:23 PM

Update.
The Ebay seller in China added wrong tracking number and has admitted it was their mistake.
Item was never posted even though the tracking number said it had been.

archieboy 3/19/2020 8:07:12 AM

Tracking shows delivered to my address in Spain on 18th March but was never delivered, am home all day due to lockdown. No one called RV336719830CN

Daisy 3/19/2020 6:26:42 PM

Hi archieboy,

It's delivered by Correos Spain on March 18. You need to contact Correos Spain to check it for you. Also, you'd better contact the seller to ask if he provided the right tracking number to you and filled the right address.

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