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Item not received


I track the item through the item number AG932509925CN
The system says the item was delivered, but I did receive it!
I want to know where is the package. If it is in some warehouse location in NSW Sydney our local post to collect it.
I already went to the Local Australia Post Office and the item is not there. They couldn't track the item.

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1 Answer(s)

Hi Debora Fernandes,

According to the tracking information, AG932509925CN was delivered on August 9. If you don't get it, you need to contact the seller to ask for the new tracking number in Australia. Then, use the number to check with Australia Post about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AG932509925CN
Package status: Delivered
Country: China -> Australia
2023-08-09 21:11 New South Wales Sydney 2141, delivered【AU New South Wales】
2023-08-09 00:17 Sydney, Express Arrival Point【AU New South Wales Sydney】
2023-08-07 05:21 Sydney, Destination Transfer【Sydney】
2023-08-05 02:30 Sydney, AU New South Wales Sydney
2023-08-02 23:56 AU New South Wales New South Wales
2023-07-31 22:10 New South Wales, Destination Transfer
2023-07-30 00:15 AU New South Wales New South Wales
2023-07-28 05:22 SYD DISTRIBUTION CENTER, AU New South Wales
2023-07-24 01:51 AU, destination country customs clearance completed [AU]
2023-07-22 02:13 SYD International Airport, 【SYD International Airport】
2023-07-19 21:57 HK International Airport, 【HK International Airport】
2023-07-18 07:51 Hong Kong, export customs clearance completed【Hong Kong】
2023-07-16 01:51 Hong Kong, Express Leaving Processing Center【Hong Kong】
2023-07-13 19:01 Hong Kong, Express Arrival Processing Center【Hong Kong】
2023-07-11 17:30 Dongguan City, Express Departure Processing Center【Dongguan City】
2023-07-11 17:08 Dongguan City, Express Arrival Processing Center【Dongguan City】
2023-07-11 17:07 Dongguan City, the mail left [Dongguan International Company Direct International Business Department], is being sent to [Guangshang Center]
2023-07-11 17:05 Dongguan City, the mail has been sorted and ready to be sent out after sorting [Dongguan International Company Direct International Sales Department].
2023-07-11 16:53 Dongguan City, China Post has received mail
2023-07-11 16:53 Customer handover

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