Hello,

My tracking number is LZ971713199CN- my item was received damaged. It was provided by Royal Mail- They have said the item was damaged when received into the country from yourselves. Therefore I should contact you as it would class as damage by yourselves? How can I get a refund?

China post in Fushun called regarding my damaged package ! My question is who to contact for compensation if items are damaged and lost? Because company workers have a reputation of throwing and kicking packages

My package arrive damaged to my house, now I'm in dispute with ali express and they asked me to contact you for a certificate of the damaged package