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Never received package. China post must claim compensation for my refund

Asked by wendy | 2/4/2020 12:31:15 PM

I never got my package, Royal Mail said it is a missing item. They said I can get a refund on my item if China Post files a compensation for lost item on Royal Mail. Please file a lost claim so that you can get back my money. My tracking number is LA090233902CN

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23 Answer(s)

Daisy 2/9/2020 8:26:28 PM

Hi wendy,

It's waiting you to pick up. You'd better contact Royal Mail to check where to get it.

Number: LA090233902CN
Package status: Pick up
Country: China -> United Kingdom
2020-01-28 07:13, Walworth DO, Due to be delivered today
2020-01-28 06:20, Walworth DO, Arrived at
2020-01-28 02:46, Croydon Mail Centre, Item Despatched to Walworth DO
2020-01-27 11:08, Heathrow Worldwide Distribution Centre, United Kingdom, Item has left our International Processing Centre
2020-01-27 07:30, LANGLEY HWDC, United Kingdom, Item Received
2020-01-10 05:52, China, Item Leaving overseas
2020-01-09 10:07, Sender preparing item
2020-01-09 09:29, China, Item received at

Doron 4/25/2020 9:09:48 AM

Hi, can you compensate on the not delivered parcel from China:
CP395922164CN
Please reply,
Thanks

Daisy 4/25/2020 6:53:13 PM

Hi Doron,

We couldn't compensate you. You need to contact the seller to refund you.

Shome 6/12/2020 7:40:01 PM

I never received my package CP343937490CN . I had valuable items in my package so i want compensation.

Nat 7/9/2020 5:30:41 AM

Hi,
I have had a parcel sent to me from China, but after tracking it, I has not moved since May the 15th and it is now JULY the 9th!

Where is my parcel???? Ref: LX127537351CN

Thanks,
Nat

Esther D 7/13/2020 5:19:09 PM

I’ve been waiting for this parcel for over 2 months I must have compensation since it’s your fault you have lost it
LA106954652CN

Daisy 7/13/2020 6:24:13 PM

Hi Esther D,

It's not lost. It was in Lithuania and is in transit to your country now. As it's sent by train, it's slow. You need to wait for more days to receive it.

Tracking number: LA106954652CN
Jul 9, 2020 17:23 - Vilnius, Lithuania, Arrive at the destination processing center

drew 7/14/2020 4:20:13 AM

Hi there. I have been waitin over 4 months now for my parcel to arrive. I am in Scotland Glasgow and on thr tracking it says that my item arrived in Langleg HWDC on 30th June and has still not arrived. My tracking number is LZ002481129CN. Please tell me when I will receive my item.

Thanks

Drew Mckenzie

Daisy 7/15/2020 7:35:46 PM

Hi drew,

When it arrives in UK, it's delivered by Royal Mail. You need to contact Royal Mail to ask when they could deliver it to you.

Jennezaret Canizales 7/20/2020 12:25:46 PM

Hi, I never received my package. It was sent from China Post and from there to mexico post since the final destination was Mexico. I have contacted Mexico Post to find out why it says it was delivered. They did an investigation and concluded the package was delivered to a different address and person but they confirmed they did not make any mistake since it was not my package (it was a different item with different description). They told me maybe China Post made a mistake an assigned same tracking number to two different packages and I needed to contact China Post. Tracking number RV419518328CN

Daisy 7/20/2020 9:33:39 PM

Hi Jennezaret Canizales,

You need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. The seller should give you a solution at last if you couldn't get it.

Jessica 8/19/2020 6:54:28 AM

I’ve been waiting for this parcel for over 2 months. When will it be delivered?
Tracking number UJ503695314CN

Daisy 8/20/2020 9:02:43 PM

Hi Jessica,


It has been stuck at the US second processing center since July 13. To my experience, if it couldn't be delivered within ten days after it's there, it will be returned back or still stuck there. This may be caused due to the address problem. You'd better contact the seller to reflect the problem and give you a solution as soon as possible.

Number: UJ503695314CN
Package status: In transit
Country: China -> United States
2020-07-13 09:35, United States, arrive at the secondary processing center of the United States.
2020-07-13 09:35, United States, arriving abroad through transit.
2020-07-12 12:27, San Francisco, arriving at the destination.
2020-07-12 12:27, San Francisco, arriving at the land processing center.
2020-06-25 08:30, Guangzhou, airlines.
2020-06-23 23:50, Guangzhou City, has been handed over to the airline transport.
2020-06-23 23:50, Guangzhou City, has been handed over to the airline transport.
2020-06-23 22:16, Guangzhou City, Leaving Guangzhou International Center, Next Stop Guangzhou International Exchange Station (transit)
2020-06-23 21:36, Guangzhou City, Arriving at Guangzhou International Center (transit)
2020-06-23 19:26, Dongguan City, leave the Dongguan International Swap Bureau and Exchange Station, the next stop , Guangzhou International Center
2020-06-23 15:27, Dongguan City, "Dongguan International Swap Bureau and Exchange Station" has been exported straight seal.
2020-06-23 15:27, Dongguan City, "Dongguan International Swap Bureau and Exchange Station" return, note: security check back.
2020-06-23 14:29, Dongguan City, arrived at the Dongguan International Swap Bureau and Exchange Station
2020-06-23 11:12, Guangzhou City, leave the Guangzhou International Center, the next stop , Dongguan International Swap Bureau and Exchange Station (transit)
2020-06-22 14:59, Dongguan City, plans to hand over to the airline transport.
2020-06-20 23:49, Guangzhou City, has been handed over to the airline transport.
2020-06-20 23:49, Guangzhou City, has been handed over to the airline transport.
2020-06-20 21:47, Guangzhou City, Arriving at Guangzhou International Center (transit)
2020-06-20 19:27, Dongguan City, leave the Dongguan International Swap Bureau and Exchange Station, the next stop , Guangzhou International Center
2020-06-20 17:03, Dongguan City, "Dongguan International Swap Bureau and Exchange Station" has been exported straight seal.
2020-06-20 15:01, Dongguan City, arrived at the Dongguan International Swap Bureau and Exchange Station
2020-06-20 15:00, Dongguan City, leave the "package express bulk business department back-office support class", the next station "Dongguan International"
2020-06-20 13:53, Dongguan City, "package express bulk business department back-office support class" has been sent

LeJean 9/15/2020 6:37:57 AM

Item claims it was delivered I NEVER RECEIVED IT. I WANT ALL THE INFORMATION ASSOCIATED WITH THIS TRACK! Where was it delivered. I want the address because it was not delivered to mine! VERY UPSET
Tracking Number: LS346244206CN

Daisy 9/15/2020 9:46:14 PM

Hi LeJean,

It was delivered to the following address on August 5. If it's not your address, contact USPS and the seller to reflect the problem and check it for you as soon as possible.

2020-08-05 11:25 OSCEOLA, WI 54020, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 11:25 am on August 5, 2020 in OSCEOLA, WI 54020.

Rzi 1/14/2021 9:47:53 AM

My package has tracking number EA136035755CN. The last update on tracking was on 16 Nov, 2020 where it says it has been accepted by the airline. But now it has been two months and my package is no where to be found. So, is it lost and should I apply for a refund to the seller?

debbie 1/19/2021 6:32:28 AM

My package made it to my LY577925045CN. But now seems to be lost. The post office can’t find it and the sender does not respond to my emails. Credit card company won’t refund. I want compensation from China post. You lost it and it’s valuable

johnny 2/1/2021 11:17:56 PM

Where is my package? EA935122843CN

yujincai 2/26/2021 4:58:47 AM

My package has arrived but with missing items the items that were missing included liquid within it shud refund me the product value disgusting tracking number cp399086484cn

Daisy 2/28/2021 6:28:41 PM

Hi yujincai,

If there is something missing, you need to reflect the problem to the seller and get a solution in time.

Pauwtk 3/15/2021 1:41:25 AM

Hello. Where is my package? Number RV532687068CN

I ordered three months ago and still didnt recive it. It should take originally 12-18 days according seller, so where is the problem. If the item is lost, i want refund!!!

Psk111 3/15/2021 1:42:43 AM

Hello. Package Number RV532687068CN. Where is my parcel?

I ordered three months ago and still didnt recive it. It should take originally 12-18 days according seller, so where is the problem. If lost, i wanna refund.

Daisy 3/15/2021 10:13:23 PM

Hi Psk111,

It has been in Prague since Jan. 29. It's not normal that it's still not delivered by Czech Post. You need to contact the seller to reflect the problem and get a solution as soon as possible.

Number: RV532687068CN
Package status: In transit
Country: China -> Czech Republic
2021-01-29 12:55 Prague, get to the arrivals
2021-01-29 10:17 Transit station in transit
2021-01-29 09:00 The plane entered hong Kong
2021-01-28 20:55 Airlines start shipping
2021-01-15 21:16 Transit station in transit
2021-01-14 11:55 The plane entered hong Kong
2021-01-14 04:48 Airlines start shipping
2021-01-10 13:55 The airline receives it
2021-01-10 13:54 The airline receives it
2021-01-10 10:49 Shanghai, has been handed over to the carrier transport
2021-01-10 10:48 Shanghai, has been handed over to the carrier transport
2021-01-09 22:55 Shanghai, leave Shanghai International Terminal, next stop Shanghai Exchange Station (transit)
2021-01-09 03:22 Shanghai, Shanghai International Terminal has been exported directly
2021-01-08 18:23 Shanghai, To reach Shanghai International Terminal (transit)
2021-01-08 16:22 Shanghai, leave the International Small Package Business Processing Center of the Delivery Division, the next stop, Shanghai International
2021-01-08 16:09 Shanghai, "Delivery Division International Small Package Business Processing Center" has been received and sent

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