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LZ408158805CN Package not received

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Hi there, my package says it was delivered but I did not receive it. I contacted the seller and they said I need to claim compensation and then send them a claim number. I contacted Canada post but they said I need to contact China post. Please help :(

5 Answer(s)

Hi kateferg,

Which platform did you buy it from? You need to open a distpue on the platform to ask for refund. Or, contact the seller to reflect the problem and get a solution as soon as possible.
Hi daisy, I bought it off DHgate. The seller told me to request conpensation from the post office and to send them a claim number. I tried contacting Canada post but they said I had to request a claim from China post. I’m not really sure what to do :(
Hi Kateferg,

It's impossible for you to claim from China post. Only the seller could do that. You can only open a dispute on DHgate to get refund if the seller don't refund you.
Hi daisy, the DHgate seller is requesting a complaint claim number from the post office, is it possible to get one? I’m not able to open a dispute on DHgate because too many days have passed since the package was shown as delivered.
Hi Kateferg,

You couldn't request a complaint claim number from the post office.

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