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Delivery not received


I have not received my package of 2 dog ramps.
Order: 200619081502304
Tracking Number: UF292870479YP
Tracking says they were delivered mid July but that is not correct. I am housebound and have not received anything from BLACKTOZL. On July 11th, I received an email stating “Your order is on the way” but still have not received. Please Advise!!
Michael Quesada

4 Answer(s)

Hi 6969Opie,

It was delivered to the mailbox at 1:30 pm on July 18, 2020 in CARPINTERIA, CA 93013. If it's not address, you need to contact the seller to reflect the problem and give you a solution as soon as possible. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back.

Number: UF292870479YP
Package status: Delivered (7 Days)
Country: China -> United States
2020-07-18 13:30, Your item was delivered in or at the mailbox at 1:30 pm on July 18, 2020 in CARPINTERIA, CA 93013.
2020-07-18 07:19, Your item is out for delivery on July 18, 2020 at 7:19 am in CARPINTERIA, CA 93013.
2020-07-18 07:19, Out for Delivery, 07/18/2020, 7:19 am, CARPINTERIA, CA 93013
2020-07-18 07:08, Arrived at Post Office, July 18, 2020, 7:08 am, CARPINTERIA, CA 93013
2020-07-17 12:06, Departed USPS Regional Facility, 07/17/2020, 12:06 pm, SANTA BARBARA CA DISTRIBUTION CENTER
2020-07-17 09:47, Your item arrived at our USPS facility in SANTA BARBARA CA DISTRIBUTION CENTER on July 17, 2020 at 9:47 am. The item is currently in transit to the destination.
2020-07-17 09:47, Arrived at USPS Regional Facility, July 17, 2020, 9:47 am, SANTA BARBARA CA DISTRIBUTION CENTER
2020-07-16 15:21, Arrived at USPS Origin Facility, 07/16/2020, 3:21 pm, CARSON, CA 90747
2020-07-16 14:06, Accepted at USPS Regional Origin Facility, July 16, 2020, 2:06 pm, LOS ANGELES CA DISTRIBUTION CENTER
2020-07-15 14:11, LAX-LOS ANGELES, Arrive at destination airport
2020-07-14 00:00, Pre-Shipment Info Sent to USPS, USPS Awaiting Item, July 14, 2020
2020-07-14 00:00, The U.S. Postal Service was electronically notified by the shipper on July 14, 2020 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if/when available.
2020-07-12 12:27, Departed from Yanwen Facility
2020-07-11 02:06, Process completed in Yanwen Facility
Order says its been delivered but have not received the product. Said it was delivered by USPS but they have no tracking number similar to the one provided.
Hi Dean,

You need to contact the seller to reflect the problem and get a solution as soon as possible.
I placed an order for dog ramps also and have never received them. According to them (the tracking number), they were delivered in August, but this is not correct. I went to my post office with the information and they checked into it for me and said that they never received them. I have tried numerous times to contact this company with no response. So frustrated!!!!

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