China Post: 86 10 11185 EMS: 86 10 11183

Where is my package?

|

LY187309626CN
May 8th, the package was "sent to airline". I have not received an update since. I tried calling the number available and pressing "8" for English service doesn't matter. I have received other packages from china that were ordered AFTER this product, and I would like to know where it is and why I haven't received it. Please don't just tell me it's delayed due to COVID-19 or something. Like I said, I've received packages ordered after this one, so there is no delay on this package that the others haven't experienced. I've been charged for this package. I have already contacted the seller, and they redirect me to contact you.

You may get the answer from the following articles:

3 Answer(s)

user
Hi Becky,

We are only a tracking platform for packages for free. We couldn't only check the last tracking information is delivered to airtransport on May 8 and it's still in transit now. The seller should contact China Post directly in China to check it further. If you couldn't receive it in time, you need to contact seller for refund. China Post only has shipping contract with seller not buyer. So if the parcel is lost or stuck for a long time, China Post will compensate the money to shipper not receiver. You have the right to get your money back from seller.
user
My order wasn't what I ordered what can I do
user
Hi Ernest Mitchell,

You need to contact the seller to reflect the problem and get a solution from the seller as soon as posisble.

Related Questions

Where is my package (11 replies)

I have a package coming from China Post with tracking AQ604698907CN. When I look up the status of the package it shows out for delivery on October 9th. However, we have not received the package and was not informed to pick up the package either. I am wondering where this package is and when it will be redelivered.

package's information is no longer updated (2 replies)

I have a package from the Netherlands, and it was sent to China in last December. However, after the package failed to deliver (I received no message or call), the package somehow was sent back and the last time the specific location was given was one month ago in Shanghai. And the website shows that package was sent to another carrier. Is the package was sent back to the Netherlands? How can I have my package????

the package code is RI108912006NL

Package lost (2 replies)

My package number is LY955529300CN it keeps saying that is made it to the Destination country but I can't locate the package anymore my package keeps saying it will be here in a few days but now it's say at the end of next month is there anyway someone can help me track my package so I know exactly where it's at

Answer This Question

'Questions and Answers' opens during working days(from Monday-Friday). You are not allowed to post or reply questions now. Thank you for your cooperation.
Thank you!Your answer has been posted successfully!