Hi Kathy Powell,

According to the tracking information, AM102378708CN was delivered on Nov.3. If you don't get it, you need to contact the seller to ask for the new tracking number in Canada. Then, use the number to check with Canada Post. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: AM102378708CN
Package status: successfully received (21 days)
Country: China -> Canada
2023-11-03 17:15 Belleville,ON K8P 0E7, Delivered,Shipment Dispatched and Signed, Delivered【CA】
2023-11-03 08:03 Belleville,ON K8P 0E7, Out of Delivery,Already on the way to delivery, Out of Delivery【CA】
2023-11-01 12:55 Belleville,ON K8P 0E7, The shipment arrives at the processing center, delivery has been arranged, Delivery is out of the house【CA】
2023-10-31 15:48 ARRIVE AT DISTRIBUTION CENTER, THE SHIPMENT LEAVES THE PROCESSING CENTER AND THE CARGO IS TRANSFERRED AGAIN, AND THE SHIPMENT IS TRANSFERRED AT THE DESTINATION.
2023-10-30 13:44 ARRIVE AT DISTRIBUTION CENTER, shipment arrives at distribution center, cargo transits, destination transshipment【ARRIVE AT DISTRIBUTION CENTER, shipment arrives at processing center, cargo transit again】
2023-10-28 12:02 Customs clearance is completed, the goods are brought back to the overseas warehouse, the goods are transferred again, and the destination is transshipped [customs clearance is completed, the goods are brought back to the overseas warehouse, and the goods are transferred again]
2023-10-25 14:02 The dismantling is completed, the customs clearance is being carried out, the express mail is being cleared, the export customs clearance is completed【The dismantling is completed, the customs clearance is being carried out, the express mail is being cleared】
2023-10-22 11:37 Flight Arrived,Unloading, Shipment Arrives at Processing Center,Cargo Forwarding - Airline Unloading, Destination Forwarding【Flight Arrived,Unloading, Shipment Arrives at Processing Center,Cargo Forwarding - Airline Unloading】
2023-10-20 14:58 SHANGHAI, INTERNATIONAL AIRPORT, DEPARTED, CUSTOMS CLEARED, EXPORT CLEARANCE COMPLETED【SHANGHAI, INTERNATIONAL AIRPORT, DEPARTED, CUSTOMS RELEASED】
2023-10-19 11:25 Shanghai, Cargo Arrived Waiting for Scheduled Flight, Cargo Arriving at Port, Destination Transshipment【Shanghai, Cargo Arrived Waiting for Scheduled Flight, Cargo Arriving at Port】
2023-10-18 14:34 Shanghai, Cargo leaves the operation center, the cargo has arrived at the site, The express arrives at the processing center【Shanghai, The cargo leaves the operation center, the cargo has arrived at the site】
2023-10-16 11:51 Quanzhou City, the express mail leaves the commercial express processing center, the goods have been sent to the next station, the express mail arrives at the processing center【Quanzhou City, the express mail leaves the commercial express processing center, the goods have been sent to the next station】
2023-10-15 13:39 Quanzhou, The express leaves the commercial express processing center, the goods have arrived at the site, The express arrives at the processing center【Quanzhou, the express leaves the commercial express processing center, the goods have arrived at the site】
2023-10-14 17:34 Quanzhou City, mail leaves [Jinjiang International Business Department] and is being sent to [Quanzhou City]
2023-10-14 17:34 Quanzhou City, The mail has been sorted in [Jinjiang International Business Department] and is ready to be sent
2023-10-14 16:53 Quanzhou, China Post Mail has been collected