Didn't receive my package, however it says it was delivered : tracking number ZC57795525099 . Need help trying to have my money refund. Ali express is asking for a letter from carrier , I don't know who delivers China Post in the USA. Need urgent help.
Tks

Hi Maria Donachiue,

According to the tracking information, ZA05431629001 was delivered on April 15. If you don't get it, you need to contact the seller to ask for the new tracking number in Canada. Then, use the number to check with Canada Post about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: ZA05431629001
Package Status: Successfully Signed for (30 days)
Country: China -> Canada
China Post:
2026-04-15 16:24 180 Markham Rd, Apt 909., has been submitted [CA 180 Markham Rd, Apt]
2026-04-14 14:44 Toronto,ON,M1M 2Z9, outbound delivery, outbound delivery [CA Toronto, ON, M1M 2Z9,]
2026-04-12 12:58 Toronto, ON, M1M 2Z9, express delivery location, outbound delivery [CA Toronto, ON, M1M 2Z9,]
2026-04-10 16:59 ARRIVE AT DISTRIBUTION CE, the mail leaves the processing center [CA ARRIVE AT DISTRIBUTI]
2026-04-08 14:59 ARRIVE AT DISTRIBUTION CE, the mail leaves the processing center [CA ARRIVE AT DISTRIBUTI]
2026-04-04 13:47 Customs clearance is completed and arrives at the overseas warehouse. The mail leaves the processing center [CA customs clearance is completed and arrives]
2026-03-31 12:05 Dismantling of panels is completed and customs clearance is in progress. Customs clearance of the destination country is completed [Disassembly of panels is completed and customs clearance is in progress]
2026-03-27 14:11 The flight has arrived, the panels are being unpacked, the express has arrived at the processing center, and the mail has arrived at [Canada] Customs [The flight has arrived, the panels are being unpacked, the express has arrived at the processing center], waiting for customs clearance
2026-03-25 06:11 INTERNATIONAL AIRPORT, has departed, departed from [Shanghai Port]
2026-03-23 13:22 The goods have arrived at the port and are waiting for flights to be arranged. Export customs clearance has been completed [the goods have arrived at the port and are waiting for flights to be arranged]
2026-03-21 12:46 Goods leave the operation center, mail leaves the processing center [Goods leave the operation center]
2026-03-19 12:06 Quanzhou City, the express mail leaves the commercial express mail processing center, and the mail arrives at the processing center [Quanzhou City, the express mail leaves the commercial express mail processing center]
2026-03-17 13:15 Quanzhou City, express mail leaves the commercial express mail processing center, mail leaves the processing center [Quanzhou City, express mail leaves the commercial express mail processing center]
2026-03-16 21:18 Quanzhou City 36229902, the email left [Jinjiang International Sales Department] and is being sent to [Quanzhou City]
2026-03-16 21:13 Quanzhou City 36229902, the mail has been sorted at [Jinjiang International Sales Department] and is ready to be sent out
2026-03-16 20:35 Quanzhou City 36229902, China Post has received the mail

Hi Francisco Matallana,

It should de delivered by USPS. You need to contact the seller to ask for the new tracking number in the US. Then, use the number to check with USPS to check.