I had a package shipped by DANNIAO from Shanghai to Suzhou on October 10. The package was received on October 11. Upon inspection by the recipient, two cans of beer were found to be missing. My friend helped me file a complaint with the logistics company, but they only reimbursed the price of the missing items. My request is for the reimbursement of the freight charge as well.

I consulted with legal experts who confirmed that when a shipped package has items missing, it qualifies for reimbursement of three times the original freight charge, in accordance with postal service regulations in China.

I had contacted 12345 multiple times but never received a proper response. I hope someone from the authority can take care of my case, or at least give me a call. Thank you.

Please reach me at 19129490991

i have a parcel shipped from China the tracking number is RM962302779CN it shows the item has been delivered successfully but unfortunately i haven't received it please help to find out if the item is missing.

Hello. I bought 3 items from the same seller in late February. The seller shipped them individually on March 7, 2020. I received one item March 25, 2020. The other two packages are lost or missing. There have been no updates since March 11?
LS258376895CN
LS258376904CN

Can you tell me when I will be receiving these?? They are very important packages for me.