Hi Vicki O'Reilly,

It was delivered on August 15 by Royal Mail. If you don't receive it, contact Royal Mail to check where it was delivered in time. If you couldn't get it at last, get connected to the seller to get a solution.

Number: LZ287248730CN
Package status: Delivered
Country: China -> United Kingdom
2025-08-15 11:06 【GB】It has been submitted
2025-08-14 16:09 Arrive at Jidadi Processing Center
2025-08-14 07:55 Arrival at the place of delivery
2025-08-12 11:21 Transfer station is in transit
2025-08-12 06:05 Aircraft enters port, aircraft enters port (arrives at the transit place)
2025-08-11 19:43 Airline departure
2025-08-11 16:45 Airplane enters port
2025-08-11 15:45 Airline reception
2025-08-11 05:45 Airline departure
2025-08-09 12:59 Airline reception
2025-08-09 12:59 Zhengzhou City 45110016, has been delivered to the carrier for transportation
2025-08-09 11:36 Zhengzhou City 45004400, Email left [Zhengzhou City International Exchange Bureau] and is being sent to the next station
2025-08-09 10:09 Zhengzhou City 45004400, [Zhengzhou City International Exchange Bureau] Exported directly closed
2025-08-09 10:09 Zhengzhou City 45004400, Export Customs/Released
2025-08-09 09:20 Zhengzhou City 45004400, sent to export customs
2025-08-09 09:10 Zhengzhou City 45004400, Email arrived [Zhengzhou City International Exchange Bureau]
2025-08-08 23:13 Zhengzhou City 45000069, the email left [Zhengzhou Distribution Center] and is being sent to the next station
2025-08-08 23:13 Zhengzhou City 45000069, email arrived at [Zhengzhou Distribution Center]
2025-08-07 11:12 Taiyuan City 03000157, Email left [Taiyuan City International Exchange Bureau] and is being sent to the next station
2025-08-07 09:19 Taiyuan City 03000157, Export Customs/Released
2025-08-07 07:54 Taiyuan City 03000157, sent to export customs
2025-08-06 19:34 Taiyuan City 03000061, the email left [Shanxi Provincial Delivery Department Air Mail Processing Center Package Workshop] and is being sent to the next station
2025-08-06 19:33 Taiyuan City 03000061, mail arrived [Shanxi Provincial Delivery Department Air Mail Processing Center Package Workshop]
2025-08-05 15:51 Taiyuan City 03005310, Email left [Taiyuan City International Customer Wucheng Road Collection Department] and is being sent to [Taiyuan City]
2025-08-05 15:50 Taiyuan City 03005310, the email has been sorted at [Taiyuan City International Customer Wucheng Road Collection Department] and is ready to be sent
2025-08-05 15:43 Taiyuan City 03005310, China Post has collected emails

I cannot enquire directly with Royal Mail, the direct me to their website which then states the following:

If the item was posted from another country to the UK, you need to contact that country’s postal authority. They can enquire on your behalf.

Hi vicki oreilly,

Just call Royal Mail customer service number:

Tel: 03457 740 740 (Relay UK service 18001 0345 266 0075)

My package says delivered but it was not delivered to my apartment. I already checked with neighbors. Help. Tracking# ZA02093296401