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Multiple package orders sent to wrong addresses

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I had two orders arriving via China post to America and they both went to the wrong address. One went to Alaska and the other to Pennsylvania. When I live in Washington state ... I have confirmation receipt.... How? And why??? And now what ? The packages both were high valued electronic items...

1 Answer(s)

Hi Dtarola,

You need to contact the seller to confirm if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, there is a chance that your local courier sent it to a wrong address by mistake. You need to contact the courier who delivered it in your country to reflect the problem and check it for you as soon as possible. If the package couldn't be found at last, you have the right to ask for refund or require to send one again to you from the seller.

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