My order is stuck at Guangzhou Please Help

Asked by danyale | 6/1/2020 4:17:15 AM

I ordered something over two months ago. It got stuck at Guangzhou for a long time.
Then my order has left Guangzhou April 27 and for some reason returned to Guangzhou on May 7 and has been since then stuck there. What has happened? Is it lost?? RV376620121CN

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7 Answer(s)

Daisy 6/2/2020 7:45:49 AM

Hi danyale,

It's still stuck in China now. There is few flight to Portugal that makes it delayed. Please wait for more days to get update. If you couldn't receive it within the promised time, contact the seller to give you a solution in time.

yusofian 7/8/2020 7:38:06 PM

My Package is stuck in Guangzhou International - UT511619337CN
Since November of last year! It's been 8 Months
Please Help!

Daisy 7/9/2020 1:43:29 AM

Hi yusofian,

It's sent by using China Post Ordinary Small Packet Plus which is a cheap service of China Post. China Post doesn't provide tracking service for it after it moves for some stations in China. So, you can't get more update after Nov. 2, 2019. It usually takes about 40-90 days to be delivered. As it has been over six months, it's not normal. You need to contact the seller to give you a solution as soon as possible.

Griff 7/10/2020 1:45:16 PM

My parcel is stuck at the same place and have been there for 6 days. Reading everyone else’s situations is there any chance you could help me? It’s being sent to Hong Kong, RN596344879GB

Daisy 7/12/2020 3:51:36 AM

Hi Griff,

It's still in transit in mainland China now. You'd better wait for more days to see it arrives in Hong Kong.

Dawn 11/23/2020 9:20:34 AM

Why has my parcel not moved since 30th September, seems to be stuck at Sa Chong Road Sales Dept, Guiyang City
Paid for it to be signed for, my ref is RN542140047GB

Daisy 11/26/2020 8:42:22 PM

Hi Dawn,

There should be prolem for its address that makes it couldn't be delivered. You'd better let the receiver in China call China Post service number 11183 to confirm for the address.

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